Parts Guest Services Representative

Requisition ID
2017-1066
# of Openings
2
Longo Toyota
US-CA-El Monte
Division
Parts

Overview

The Parts Guest Services Representative will work a rotating schedule based on an every other week of Tuesday – Saturday from 8am – 5pm followed by a Monday – Friday shift from 9am – 6pm.  The Parts Guest Services Representative is primarily responsible for providing the highest level guest service experience while answering the telephones and handling parts sales to all retail guests whether in person, via internet or telephone.

Responsibilities

  • Answering telephone calls and providing price quotes via internet and in-person requests
  • Follow-up with guests on special order parts and provide timely notification when they are ready for pickup
  • Pull purchased parts from stock and follow-up with back ordered parts
  • Verify “will call” and “back-order” files
  • Assist in replenishing assigned inventory and promptly notifying management when parts or shop maintenance items are out of stock
  • Handle guest complaints with genuine respect, integrity and poise, and when necessary refer guests to appropriate personnel for resolution
  • Move heavy furniture, equipment, and supplies, either manually or by using hand trucks throughout the dealership, as needed
  • File Repair Orders as directed by service department management
  • Provide the highest level of service to internal and external guests in accordance to company standards
  • Perform other specific administrative functions as directed by management
  • Keep current on new products and product updates
  • Assist in all other areas of the parts department as needed
  • Maintain a professional appearance at all times
  • Maintain high ethical standards in all actions
  • Maintain a high level of grooming, hygiene, and uniform appearance

 

Qualifications

  • A high school diploma or equivalent
  • A minimum of one (1) year customer service experience in the automotive industry
  • Must have basic knowledge of automotive parts as well as a good understanding of basic mathematical concepts (such as add, subtract, divide, multiply and percentages)
  • Detail oriented, and great follow up skills with internal and external guests
  • Must be able to read and comprehend documents such as safety rules, operating and maintenance instructions as well as procedure manuals in the English language
  • Must have a valid driver’s license and have and maintain an acceptable, safe driving record

 

PHYSICAL DEMANDS

 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  The individual in this role will be required to stand for long periods of time, and frequently bend, stretch, twist, stoop, kneel, crouch or reach with their body, arms, and/or legs.

 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Why Penske Motor Group

Longo Toyota and Longo Lexus are proud members of the Penske Motor Group family of automotive dealerships.  We take a different approach than others in the industry.  We provide the best possible guest experience for the tens of thousands that we serve annually, whether they are purchasing a new vehicle, a pre-owned vehicle or having their vehicle serviced by one of our expert Technicians.  Adapting to the ever changing needs of our guests and providing superior guest service is why Longo Toyota is the world's largest dealership and #1 since 1967. 

We are looking for the best and brightest to join our team!

Are you eager, well-rounded, and ambitious?  Do you value exceptional guest service?  Are you ready for the new adventure in your career?  Then apply with us today.

We firmly believe in transparency with everything we do, one of the reasons that our average Team Member has been with Longo for more than 9 years.  We firmly believe in being a TEAM, our Learning & Development programs are geared to provide you with the proper introduction into the organization and our team of experts in every discipline will provide you the guidance needed to pave your success.

CHECK US OUT ON SOCIAL MEDIA

https://www.youtube.com/user/LongoToyotaElMonte

https://www.youtube.com/watch?v=t4S7g1rweX0

 

Want to know what it’s like to work here?  Check us out on Glassdoor.com! 

http://www.glassdoor.com/Overview/Working-at-Penske-Motor-Group-EI_IE510101.11,29.htm

 

Follow us on Facebook:   www.facebook.com/penskemotorgroupcareers
Follow us on Twitter:  www.twitter.com/penskemotorgrp

 

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