Service Consultant

Requisition ID
2017-1130
# of Openings
2
Mercedes-Benz of Marin
US-CA-San Rafael
Division
Fixed Ops

Overview

The Service Consultant is the primary liaison between the guest and dealership on all vehicle repair activities.  Service Consultant is responsible for writing and processing repair orders, communicating with the technician team and the guest at all points of service repair; this includes selling recommended service, reviewing and explaining service and costs associated.

 

INITIAL INTERVIEW PROCESS

We are excited to introduce a convenient initial VIDEO interview process.  Selected candidates will receive an invitation to participate via Spark Hire where you'll have the opportunity to present your best self; for more information and tips visit https://www.sparkhire.com/video-interviews/ace-one-way-video-interview

Responsibilities

  • Promotes service sales through communication of information to guests on maintenance and repair needs that are identified during the service appointment process or required as a result of a warranty campaign
  • Manages the vehicle service repair process from the moment guest arrives at the drive, to when the vehicle is being repaired, until the vehicle is returned to the guest
  • Offers logical diagnostic services or repairs to satisfy guests concerns on their vehicles
  • Present s a service menu of recommended maintenance services to service guests
  • Promotes the sales of and provides estimates for labor, parts, and accessories
  • Provides a complete and accurate written cost estimate for labor and parts, provided by the technician
  • Properly, thoroughly, and legibly writes repair orders for all guest serviced
  • Carefully inspects every finished repair order for proper completion, pricing accuracy, and legibility
  • Maintain communication with guests regarding any changes in the estimate and/or promised time
  • Maintains communication with the Parts department and technical staff regarding job status and changes
  • Remains continuously posted on the shop’s workload to determine the kind of work the shop can quickly accommodate
  • Advises guests on the care of their vehicles and the value of maintaining their vehicles in accordance with manufacturers' specifications
  • Answers guest questions over the phone, Internet, and in person
  • Performs other specific administrative functions as directed by service management
  • Achieves the production and guest satisfaction objectives set by management
  • Maintains assigned workspace in an organized and clean manner
  • Maintains a professional appearance at all times
  • Maintains high ethical standards in all actions

Qualifications

  • A high school diploma or equivalent
  • Minimum of two (2) years of automotive experience;
  • Knowledge of vehicle products and warranties; and mathematical principles (adding, subtracting, dividing, multiplying, and percentages) and their application;
  • Ability to operate manual transmission vehicles; determining causes of operating errors and deciding what to do about it; coordinate activities with other employees; use good judgment in challenging situations; read and interpret documents such as operating and maintenance instructions, and procedure manuals; read and comprehend instructions and information in the English language; work well with the public; communicate in a professional manner on the phone, internet and in person; and use standard office equipment.
  • Must have a valid sales driver’s license and maintain an acceptable and safe driving record.

Why Penske Motor Group

Mercedes-Benz of Marin, part of Penske Motor Group, LLC, is taking a different approach to automotive sales.  We understand that the wants and needs of our guest are changing every day; and we are proud to be one of the few luxury auto dealers in the San Francisco Bay Area that remains family-owned and operated to this day.  Over the years, we've been happy to employ, serve, and be a part of the communities like San Francisco, Oakland, San Jose, Walnut Creek, Fairfield, and many more.  Adapting and providing superior guest service has made Mercedes-Benz of Marin the winner of the Mercedes-Benz best of the best award since 2012.   

 

We are looking for the best and brightest to join our team!

 

We firmly believe in transparency with everything we do, and we firmly believe in being a TEAM, our Learning & Development programs are geared to provide you with the proper introduction into the organization and our team of experts in every discipline will provide you the guidance needed to pave your success.

 

Our team members also enjoy:  

    • Training Opportunities through Penske College to help advance this position from a Job to a Career
    • 401K with Company Match
    • Tuition Reimbursement
    • Employee Referral Bonus Program
    • Company and Corporate Partner Discounts to companies like GE, Dell, Microsoft, Quicken and many others

 

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