Parts Counterperson

Requisition ID
2017-1149
# of Openings
1
Longo Toyota of Prosper
US-TX-Prosper
Division
Parts

Overview

The Counterperson is responsible for selling parts to all retail guests over the counter, providing service technicians with parts, and shipping, receiving, and supplies of the Parts department.    

Responsibilities

  • Do the right thing!
  • Greets all Guests in a timely manner.
  • Assists walk-in guests and technicians in selecting needed parts, suggesting companion requirements, and ensuring they are exposed to the full product line.
  • Assists technicians/ASMs in determining replacement parts required, according to inspections of old parts, guests requests, or guest descriptions of malfunctions.
  • Answers phone calls, internet requests and provides price quotes and other information as requested.
  • Requests special order parts solicited by guest/technician/ASM and notifies when they have arrived.
  • Pulls purchased parts from stock and follows-up with back ordered parts.
  • Maintains records of all repairs orders, invoice, insurance estimates, and special order parts.
  • Receives payments or obtains payment authorization from retail guests.
  • Verifies "will call" and "back-order" files.
  • Returns to vendor(s) or stock those items no longer required.
  • Replenishes assigned inventory and notifies management of out-of-stock parts or shop materials that need immediate attention.
  • Cleans, revises, and updates parts displays as directed.
  • Provides high level of service to internal and external guests.
  • Achieves monthly sales objectives set by management.
  • Counts, weighs, or measures items in incoming and outgoing shipments to verify information against bills of lading, invoices, orders, and other records.
  • Unloads or unpacks incoming shipments or arranges, packs, or prepares materials and products for display, distribution, outgoing shipment, or storage.
  • Fills orders for products, following order tickets, and forwards or mails items.
  • Examines incoming shipments, rejects damaged items, records shortages, and corresponds with shipper to rectify damages and shortages.
  • Maintains inventory of shipping materials and supplies.
  • Performs other specific administrative functions as directed by management.
  • Keeps current on new products and product updates.
  • Assists in all other areas of the parts department when needed.
  • Maintains a professional appearance at all times.
  • Maintains high ethical standards in all actions.
  • Other duties and responsibilities may be assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The individual should possess:

  • A high school diploma or equivalent;
  • A minimum of one (1) year of automotive parts sales experience, preferably in an automotive dealership;
  • Knowledge of automotive parts; basic mathematical principles (adding, subtracting, multiplying, dividing, and percentages) and application;
  • Ability to pay attention to detail; follow-up with internal and external guests; read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; read and comprehends instructions and information in the English language; work well with the public; communicate in a professional manner on the phone, Internet and in person; and use standard office equipment.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Individual will be required to:

  • To stand for long periods of time.
  • Frequently bend, stretch, twist, or reach with their body, arms, and/or legs; stoop, kneel, crouch, or crawl and talk or hear.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Why Penske Motor Group

The #1 Toyota Dealer in the USA is coming to Texas! 

 

Penske Motor Group, PMG, owns and operates Toyota, Lexus and Mercedes-Benz automobile dealerships in Southern and Northern California, and soon in Prosper, Texas. 

 

Headquartered in El Monte, CA, PMG's flagship store, Longo Toyota, is the world's largest dealership and the #1 Toyota retailer in the U.S. since 1967 with a diverse workforce speaking over 40 languages and dialects. Longo Lexus serves as the #1 Lexus dealership in the Western U.S. since 1990 and Lexus of Stevens Creek, located in San Jose, CA is the #1 volume luxury retailer in Northern California. Mercedes-Benz of Marin, located in San Rafael, CA is a repeat recipient of the Best of the Best dealership award for excellence in sales, guest satisfaction, and service quality, presented only to the top 15% of dealers in the Mercedes-Benz retail network. 

 

PMG’s mission is to deliver amazing guest experiences that create lifetime partnerships. 

 

PMG employs over 1,200 team members across its locations in California and Texas. 

 

Our team strives to be your automotive dealer of choice for sales, service, parts, and collision repair.  But we won’t stop there. Community partnerships are also very important to us. With our goal to make a difference in the cities we live and operate. 

 

Longo Toyota of Prosper will open in the fall of 2017, with a new 61,000 square foot state-of-the-art facility on a 15-acre site along US-380, just west of the Dallas North Tollway. 
 

We are looking for the best and brightest to join our team!

Are you eager, well-rounded, and ambitious?

Do you value exceptional guest service?

Are you ready for the new adventure in your career?

Then apply with us today!

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