The Express Service Consultant is responsible for assisting guests with preventive automotive maintenance repairs and ensuring the proper satisfaction of guest and vehicle related concerns.
This is a full time position and the schedule will require this individual to work most weekends. We are looking for a bilingual Mandarin speaker.
INITIAL INTERVIEW PROCESS
We are excited to introduce a convenient initial VIDEO interview process. Selected candidates will receive an invitation to participate via Spark Hire where you'll have the opportunity to present your best self; for more information and tips visit https://www.sparkhire.com/video-interviews/ace-one-way-video-interview
The Express Service Consultant must be able to do the following on a day-to-day basis:
Managers the vehicle service repair process from the moment guest arrives at the drive, to when the vehicle is being repaired, until the vehicle is returned to the guest.
Offers logical diagnostic services or repairs to satisfy guests concerns.
Present a service menu of recommended maintenance services to every service guest.
Promotes the sales of and provides estimates for labor, parts, and accessories.
Properly, thoroughly, and legibly writes repair orders for all guest serviced.
Carefully inspects every finished repair order for proper completion, pricing accuracy, and legibility.
Maintain communication with guests regarding any changes in the estimate and/or promised time.
Maintains communication with the technical staff regarding job status and changes.
Answers guest questions over the phone, Internet, and in person.
Performs other specific administrative functions as directed by service management.
Achieves the production and customer satisfaction objectives set by management.
Maintains assigned workspace in an organized and clean manner.
Maintains high ethical standards in all actions.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and individual should possess:
A minimum of one (1) year of automotive diagnosis experience; Associate's degree (A. A.) or equivalent from two-year college or technical school desired;
Knowledge of vehicle products and warranties; and mathematical principles (adding, subtracting, dividing, multiplying, and percentages);
Ability to operate manual transmission vehicles; determining causes of operating errors and deciding what to do about it; coordinate activities with other employees; use good judgment in challenging situations; read and interpret documents such as operating and maintenance instructions, and procedure manuals; read and comprehend instructions and information in the English language; work well with the public; communicate in a professional man Must have a valid sales driver’s license and maintain an acceptable and safe driving record;
Must have a valid driver’s license and maintain an acceptable and safe driving record.
BECAUSE WE ARE AWESOME!
Longo Toyota is a proud member of the Penske Motor Group family of automotive dealerships. We take a different approach than others in the industry. We provide the best possible guest experience for the tens of thousands that we serve annually, whether they are purchasing a new vehicle, a pre-owned vehicle or having their vehicle serviced by one of our expert Technicians. Adapting to the ever changing needs of our guests and providing superior guest service is why Longo Toyota is the world's largest dealership and #1 since 1967.
We are looking for the best and brightest to join our team!
Are you eager, well-rounded, and ambitious?
Do you value exceptional guest service?
Are you ready for the new adventure in your career?
Then apply with us today!
We firmly believe in transparency with everything we do and we believe in being a TEAM, which are probably the top reasons that our average Team Member has been with Longo for more than 9 years.
NEED WE SAY MORE...OK, OUR TEAM MEMBERS ALSO ENJOY
Training Opportunities through Penske College to help advance this position from a Job to a Career
Full Suite of Medical Benefits to include Health, Dental and Vision Insurance
401K with Company Match
Employee Referral Bonus Program
Company and Corporate Partner Discounts to companies like GE, Dell, Microsoft, Quicken and many others
Access to our Health & Wellness Program which includes our in-house Wellness Coach and more
STILL WANT TO KNOW A LITTLE MORE...
Want to know what it’s like to work here? Check us out on Glassdoor.com!