Digital Guest Experience Expert

Requisition ID
2017-1174
# of Openings
4
Longo Toyota of Prosper
US-TX-Prosper
Division
Sales

Overview

Looking to thrive in a demanding and fast pace environment, then look no further as we get ready to launch our newest location in Prosper, Texas!
 

The Digital Guest Experience Expert is responsible for selling new/used vehicles at dealership standards for volume, gross profit, and guest satisfaction and processing the necessary financing/leasing for guests from beginning to end.

 

INITIAL INTERVIEW PROCESS
We are excited to introduce a convenient initial VIDEO interview process. Selected candidates will receive an invitation to participate via Spark Hire where you'll have the opportunity to present your best self; for more information and tips visit https://www.sparkhire.com/video-interviews/ace-one-way-video-interview

Responsibilities

Essential Duties include the following:

 

  • Do the right thing.
  • Protects the liability of the dealership.
  • Generate business through Internet and digital sources.
  • Provides guest with thorough explanation of financing and leasing options and vehicle protection products.
  • Provides guests with complete explanation of manufacturer and dealership service procedures and policies.
  • Submits paperwork to and obtains approval from finance sources on all finance and lease transactions in a timely manner.
  • Computes financing and leasing charges, based on such factors as length of contracts, residual values, rates, anticipated mileage, and applicable taxes.
  • Establishes and maintains good working relationships with several finance sources including manufacturer’s captive finance company.
  • Ensures all monies are collected from receivables and returned checks.
  • Verifies insurance and obtains payoffs on trades with open liens.
  • Processes federal, state, and dealer paperwork related to vehicle transaction.
  • Follows through on contract discrepancies to ensure payment of loan/lease.
  • Checks emails and voicemails and responds to guests’ inquiries, as prescribed by dealership policy. 
  • Coordinates Digital Marketing & Internet promotions with other dealership sales promotions and advertisement.
  • Introduces guest to dealership operations, including the service and parts departments, to emphasize to guest the quality and efficiency of the dealerships service operations.
  • Meets monthly sales and guest satisfaction objectives set by management.
  • Maintains dealership’s Customer relationship management system that encourages repeat and referral business and contributes to guest satisfaction.
  • Works alongside the Sales Manager to forecast goals and objectives for sales, gross profit, and expenses on a monthly and annual basis.
  • Maintains high ethical standards and professional appearance.
  • Other duties and responsibilities may be assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Individual should possess:A high school diploma or equivalent.

  • At least one (1) year sales experience, preferably in the automotive industry; proficient in Microsoft Office programs (Word, Excel, PowerPoint)
  • Ability to coordinate activities with other employees; read and comprehend instructions and information in the English language; learn and understand the federal, state, and local laws which govern retail auto sales; pay attention to details; follow-up with guests and employees; work well with the public; communicate in a professional manner on the phone, internet, and in-person; use standard office equipment. 
  • Ability to coordinate activities with other employees; read and comprehend instructions and information in the English language; learn and understand the federal, state, and local laws which govern retail auto sales; pay attention to details; follow-up with guests and employees; work well with the public; communicate in a professional manner on the phone, internet, and in-person; use standard office equipment
  • Must have a valid driver’s license; have and maintain an acceptable, safe driving record.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Sit and stand for long periods of time.
  • Able to withstand outdoor weather.
  • Use hands and fingers in repetitive motions, daily.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Why Penske Motor Group

The #1 Toyota Dealer in the USA is coming to Texas! 


Penske Motor Group, PMG, owns and operates Toyota, Lexus and Mercedes-Benz automobile dealerships in Southern and Northern California, and soon in Prosper, Texas.


Headquartered in El Monte, CA, PMG's flagship store, Longo Toyota, is the world's largest dealership and the #1 Toyota retailer in the U.S. since 1967 with a diverse workforce speaking over 40 languages and dialects. Longo Lexus serves as the #1 Lexus dealership in the Western U.S. since 1990 and Lexus of Stevens Creek, located in San Jose, CA is the #1 volume luxury retailer in Northern California. Mercedes-Benz of Marin, located in San Rafael, CA is a repeat recipient of the Best of the Best dealership award for excellence in sales, guest satisfaction, and service quality, presented only to the top 15% of dealers in the Mercedes-Benz retail network.

 

PMG’s mission is to deliver amazing guest experiences that create lifetime partnerships.

 

PMG employs over 1,200 team members across its locations in California and Texas.

 

Our team strives to be your automotive dealer of choice for sales, service, parts, and collision repair. But we won’t stop there. Community partnerships are also very important to us. With our goal to make a difference in the cities we live and operate.

 

Longo Toyota of Prosper will open in the fall of 2017, with a new 61,000 square foot state-of-the-art facility on a 15-acre site along US-380, just west of the Dallas North Tollway. 


We are looking for the best and brightest to join our team!
Are you eager, well-rounded, and ambitious?
Do you value exceptional guest service?
Are you ready for the new adventure in your career?
Then apply with us today!

 

RENDERING PROSPER

 

 

                                                                                           Prosper logo

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed