Courtesy Vehicle Representative

Requisition ID
2017-1201
# of Openings
1
Longo Lexus
US-CA-El Monte
Division
Fixed Ops

Overview

We are looking for a candidate that can thrive in a demanding and fast pace environment.  The Loan Car Representative is responsible for for providing guests with loan vehicles while their vehicles are being serviced in accordance with dealership standards.

 

This is a full time position, our Loan Car Team gets to work with an amazing team and by working for Longo Lexus, they are surrounded by only the best.

 

INITIAL INTERVIEW PROCESS

We are excited to introduce a convenient initial VIDEO interview process.  Selected candidates will receive an invitation to participate via Spark Hire where you'll have the opportunity to present your best self; for more information and tips visit https://www.sparkhire.com/video-interviews/ace-one-way-video-interview

Responsibilities

The day to day duties include the following:

  • Provides loan/rental cars to guest in a courteous and prompt manner.
  • Completes loan/rental contracts thoroughly and accurately.
  • Shows guests the vehicle and performs a walk around explaining operation and accessories.
  • Works with rental companies or designated companies to obtain additional vehicles.
  • Assists with hands on inventory of loan/rental vehicles, as needed.
  • Answers guests questions’ concerning services performed or products purchased, or refers them to someone who can.
  • Handles guests’ complaints with integrity and poise, and, when necessary, refers dissatisfied guests to the appropriate individuals for resolution.
  • Answers, transfers, and provides information to incoming service calls.
  • Performs other administrative duties, and assist in other areas of the Service Department as assigned by Management.
  • Assists in other areas of the Service department.
  • Maintains high ethical standards in all actions.
  • Maintains a professional appearance at all times.
  • Performs clerical duties as assigned.
  • Inspect all damage vehicles, involve security to prepare the damage report and get estimate.
  • Prepare paperwork and documents for all damaged LCCS units.
  • Ensure all vehicles are returned with the same condition as loaned out to the guest.
  • Assist guest with questions about the insurance and liability.
  • Assist the Business Office with citation issues.
  • Keep track of all lost and found items, contact guest and/or turn them in to security.
  • Ensure all loan cars are properly maintained, serviced, and ready for guest delivery.
  • Maintain a gas log for gas spending on all LCCS units.
  • Prepare contracts and log for flatbed deliveries.

Qualifications

The successful candidate encompasses the following:

  • A high school diploma or equivalent;
  • A minimum of one (1) year customer service experience;
  • Knowledge of basic mathematical principles (adding, subtracting, dividing, multiplying, and percentages) and application;
  • Ability to coordinate activities with other employee; pay attention to detail; read and comprehend instructions and information in the English language; work well with the public; communicate in a professional manner on the phone, Internet and in person; and use standard office equipment;
  • Must have a valid driver’s license and maintain an acceptable and safe driving record. 

 

Why Penske Motor Group

BECAUSE WE ARE AWESOME!

Longo Lexus is a proud member of the Penske Motor Group family of automotive dealerships.  We take a different approach than others in the industry.  We provide the best possible guest experience for the tens of thousands that we serve annually, whether they are purchasing a new vehicle, a pre-owned vehicle or having their vehicle serviced by one of our expert Technicians.  Adapting to the ever changing needs of our guests and providing superior guest service is why Longo Lexus is the #1 Lexus Retailer in the Western Unites States since 1990 and has consistently won the prestigious Elite of Lexus Dealer Award since its inception in 1992.

We are looking for the best and brightest to join our team!

Are you eager, well-rounded, and ambitious? 

Do you value exceptional guest service? 

Are you ready for the new adventure in your career? 

Then apply with us today!

 

We firmly believe in transparency with everything we do and we believe in being a TEAM, probably the top reasons that our average Team Member has been with Longo for more than 9 years.  

NEED WE SAY MORE?... OK, WE WILL...

OUR TEAM MEMBERS ALSO ENJOY:

    • Free Employee Parking
    • Training Opportunities through Penske College to help advance this position from a Job to a Career

    • Full Suite of Medical Benefits to include Health, Dental and Vision Insurance

    • 401K with Company Match

    • Tuition Reimbursement

    • Employee Referral Bonus Program

    • Company and Corporate Partner Discounts to companies like GE, Dell, Microsoft, Quicken and many others

    • Access to our Health & Wellness Program which includes our in-house Wellness Coach and more

 

STILL WANT TO KNOW A LITTLE MORE?

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Want to know what it’s like to work here?  Check us out on Glassdoor.com! 

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