Warranty Clerk Assistant

Requisition ID
# of Openings
Longo Toyota
US-CA-El Monte
Fixed Ops


The Warranty Clerk Assistant is responsible for the prompt and accurate submission of manufacturer and after market warranty claims and the resulting collection of all warranty claim revenue.



We are excited to introduce a convenient initial VIDEO interview process.  Selected candidates will receive an invitation to participate via Spark Hire where you'll have the opportunity to present your best self; for more information and tips visit https://www.sparkhire.com/video-interviews/ace-one-way-video-interview


The Warranty Clerk Assistant must be able to do the following on a day-to-day basis:


    • Processes and submits all warranty claims with labor operations and all necessary information required by the manufacturer in a timely manner to obtain best return for the dealership
    • Reviews every warranty repair order written for proper completion, accuracy, and legibility according to the applicable policies and procedure manuals
    • Returns improperly completed repair orders to the person originating the document for correction and/or completion as necessary 
    • Interprets and translated technician’s comments into damage codes/operation codes 
    • Verifies criteria required by factory or distributors 
    • Checks repair orders against the vehicle’s service history to avoid making duplicate claims 
    • Reviews all returned and/or rejected warranty claims and prepares the repair orders for immediate resubmission 
    • Verifies parts returns on claims and provides information to Parts Department 
    • Maintains records of all claims submitted, returned/rejected, or paid and the current status 
    • Assists in flagging the appropriate technicians for the hours earned on the operations they performed 
    • Stays a breast on product changes, new products and warranties 
    • Assist the Service Department, as needed. 
    • Performs other specific administrative functions as directed by management
    • Maintains high ethical standards in all actions.  
    • Maintains a professional appearance at all times.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and individual should possess:  

      • Individual should possess a high school diploma or equivalent;
      • A minimum of one (1) year dealership service administration experience, warranty experience preferred;
      • Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records; dealership warranty and administrative policies and procedures; mathematical principles (adding, subtracting, dividing, multiplying, and percentages) and application;
      • Ability to compile, code, categorize, calculate, tabulate, audit, or verify information or data; pay attention to detail; read and comprehend instructions and information in the English language; work well with the public; communicate in a professional manner on the phone, internet and in person; and use standard office equipment.

Why Penske Motor Group


Longo Toyota is a proud member of the Penske Motor Group family of automotive dealerships.  We take a different approach than others in the industry.  We provide the best possible guest experience for the tens of thousands that we serve annually, whether they are purchasing a new vehicle, a pre-owned vehicle or having their vehicle serviced by one of our expert Technicians.  Adapting to the ever changing needs of our guests and providing superior guest service is why Longo Toyota is the world's largest dealership and #1 since 1967.

We are looking for the best and brightest to join our team!

Are you eager, well-rounded, and ambitious? 

Do you value exceptional guest service? 

Are you ready for the new adventure in your career? 

Then apply with us today!

We firmly believe in transparency with everything we do and we believe in being a TEAM, which are probably the top reasons that our average Team Member has been with Longo for more than 9 years.  



  • Free Employee Parking
  • Training Opportunities through Penske College to help advance this position from a Job to a Career

  • Full Suite of Medical Benefits to include Health, Dental and Vision Insurance

  • 401K with Company Match

  • Tuition Reimbursement

  • Employee Referral Bonus Program

  • Company and Corporate Partner Discounts to companies like GE, Dell, Microsoft, Quicken and many others

  • Access to our Health & Wellness Program which includes our in-house Wellness Coach and more



Longo Toyota Best in Town Winner 

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