Receptionist

Requisition ID
2017-1203
# of Openings
1
Longo Toyota
US-CA-El Monte
Division
Administration

Overview

We are looking for a Receptionist that can thrive in a demanding and fast pace environment and is available to work closing shifts and weekends.  Our Receptionist is our dealership’s front-line to the public, so if you need the mornings off for school or other commitments, and you are responsible, able to juggle multiple tasks while answering and routing incoming calls, taking accurate messages along with providing basic information to our guests – this may be the role for you!

 

INITIAL INTERVIEW PROCESS

We are excited to introduce a convenient initial VIDEO interview process.  Selected candidates will receive an invitation to participate via Spark Hire where you'll have the opportunity to present your best self; for more information and tips visit https://www.sparkhire.com/video-interviews/ace-one-way-video-interview

Responsibilities

The Receptionist must be able to do the following on a day-to-day basis:

 

  • Answers, transfers, and provides information to incoming calls.
  • Directs telephone calls to the appropriate parties, as necessary.
  • Communicates with callers in a professional, friendly, and efficient manner.
  • Strives to minimize hold time.
  • Keeps track of service/sales/management personnel that check in/out of the premises in order to handled phone calls properly.
  • Notifies appropriate parties when guest are waiting.
  • Greets guests entering dealership.
  • Assist the service/sales staff in contacting customers whose vehicles have been completed.
  • Replaces all rate sheets displays (Desk Stands) on a monthly basis
  • Monitor the current flyer expiration date and create a reminder in outlook to remove
  • Work with F&I director to replace with new rate sheet once available from OTW
  • Replaces all vehicle stands with proper rates/programs
  • Use a generic template to use in each stand once program are expired
  • Ensure the vehicle matches the ad (correct trim level and MSRP)
  • Mandatory MPG and Insurance Cost Pamphlets are displayed properly
  • Work with the sales desk to create current promotions and specials for inserts
  • Replacing all flyers in restrooms
  • Ensure coffee and cold refreshments are replenished and stocked
  • Ensure overall showroom cleanliness/neatness
  • Maintains high ethical standards in all actions. 
  • Maintains assigned workspace in an organized and clean manner
  • Maintains a professional appearance at all times.
  • Performs other administrative duties, as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and individual should possess:  

    • A high school diploma or equivalent
    • A minimum of 1 year customer service experience and experience with multiple phone lines, preferred
    • Ability to coordinate activities with other employees
    • Ability to read and comprehend instruction and information in the English language
    • Pleasant and polite demeanor with the ability to communicate professionally on the telephone, internet and in person, and use standard office equipment
    • Must have a valid driver’s license and have and maintain an acceptable, safe driving record

Why Penske Motor Group

BECAUSE WE ARE AWESOME!

Longo Toyota is a proud member of the Penske Motor Group family of automotive dealerships.  We take a different approach than others in the industry.  We provide the best possible guest experience for the tens of thousands that we serve annually, whether they are purchasing a new vehicle, a pre-owned vehicle or having their vehicle serviced by one of our expert Technicians.  Adapting to the ever changing needs of our guests and providing superior guest service is why Longo Toyota is the world's largest dealership and #1 since 1967.

We are looking for the best and brightest to join our team!

Are you eager, well-rounded, and ambitious? 

Do you value exceptional guest service? 

Are you ready for the new adventure in your career? 

Then apply with us today!

We firmly believe in transparency with everything we do and we believe in being a TEAM, which are probably the top reasons that our average Team Member has been with Longo for more than 9 years.  

 

NEED WE SAY MORE...OK, OUR TEAM MEMBERS ALSO ENJOY

  • Free Employee Parking
  • Training Opportunities through Penske College to help advance this position from a Job to a Career

  • Full Suite of Medical Benefits to include Health, Dental and Vision Insurance

  • 401K with Company Match

  • Tuition Reimbursement

  • Employee Referral Bonus Program

  • Company and Corporate Partner Discounts to companies like GE, Dell, Microsoft, Quicken and many others

  • Access to our Health & Wellness Program which includes our in-house Wellness Coach and more

 

STILL WANT TO KNOW A LITTLE MORE...

Longo Toyota Best in Town Winner 

Welcome to Longo Toyota

Longo 500 - Blast from the Past

Want to know what it’s like to work here?  Check us out on Glassdoor.com! 

PMG on Glassdoor

PMG on Facebook

 Longo Toyota Front - Night Hi-Res 2

Longo Toyota logo

 

 

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