Service Consultant - Mandarin Speaking

Requisition ID
2017-1215
# of Openings
1
Lexus of Stevens Creek
US-CA-San Jose
Division
Sales

Overview

We are looking for a Mandarin Speaking Service Consultant that can thrive in a demanding and fast pace environment, promoting vehicle repair service sales and being the liaison between the guest and dealership on all vehicle repair activities.  This is a full time position with a very robust commission pay plan.  Our Service Consultants get to work with an amazing team and by working for Longo Lexus, they are surrounded by only the best.

 

 

Responsibilities

Essential Duties include the following. Other duties and responsibilities may be assigned.

 

  • Promotes service sales through communication of information to guests on maintenance and repair needs that are identified during the service appointment process.

 

  • Managers the vehicle service repair process from the moment guest arrives at the drive, to when the vehicle is being repaired, until the vehicle is returned to the guest.

 

  • Offers logical diagnostic services or repairs to satisfy guests concerns on their vehicles.

 

  • Present a service menu of recommended maintenance services to service guests.
  • Promotes the sales of and provides estimates for labor, parts, and accessories.

 

  • Provides a complete and accurate written cost estimate for labor and parts, provided by the technician.

 

  • Properly, thoroughly, and legibly writes repair orders for all guest serviced.
  • Carefully inspects every finished repair order for proper completion, pricing accuracy, and legibility.

 

  • Maintain communication with guests regarding any changes in the estimate and/or promised time.

 

  • Maintains communication with the Parts department and technical staff regarding job status and changes.
  • Remains continuously posted on the shop’s workload to determine the kind of work the shop can quickly accommodate.
  • Advises guests on the care of their vehicles and the value of maintaining their vehicles in accordance with manufacturers' specifications.

 

  • Answers guest questions over the phone, Internet, and in person.

 

  • Makes policy adjustments within the guidelines and budgets established by management.
  • Performs other specific administrative functions as directed by service management.

 

  • Achieves the production and guest satisfaction objectives set by management.

 

  • Maintains assigned workspace in an organized and clean manner.

 

  • Maintains a professional appearance at all times.

 

  • Maintains high ethical standards in all actions.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Individual should possess:

  • A high school diploma or equivalent; Associate's degree (A. A.) or equivalent from two-year college or technical school desired;
  • Minimum of two (2) years of automotive experience;
  • Knowledge of vehicle products and warranties; and mathematical principles (adding, subtracting, dividing, multiplying, and percentages) and their application;
  • Ability to operate manual transmission vehicles; determining causes of operating errors and deciding what to do about it; coordinate activities with other employees; use good judgment in challenging situations; read and interpret documents such as operating and maintenance instructions, and procedure manuals; read and comprehend instructions and information in the English language; work well with the public; communicate in a professional manner on the phone, internet and in person; and use standard office equipment.
  • Must have a valid sales driver’s license and maintain an acceptable and safe driving record.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Individual will be required to:

  • Stand for long periods at a time.
  • Use hands and fingers in repetitive motions, daily.
  • Able to withstand outdoor weather.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Why Penske Motor Group

BECAUSE WE ARE AWESOME!

Lexus of Stevens Creek is a proud member of the Penske Motor Group family of automotive dealerships.  We take a different approach than others in the industry.  We provide the best possible guest experience for the tens of thousands that we serve annually, whether they are purchasing a new vehicle, a pre-owned vehicle or having their vehicle serviced by one of our expert Technicians.  Adapting to the ever changing needs of our guests and providing superior guest service is why Lexus of Stevens Creek is the #1 new and pre-owned Lexus dealership in Northern California.

We are looking for the best and brightest to join our team!

Are you eager, well-rounded, and ambitious? 

Do you value exceptional guest service? 

Are you ready for the new adventure in your career? 

Then apply with us today!

We firmly believe in transparency with everything we do and we believe in being a TEAM, probably the top reasons that our average Team Member has been with Penske for more than 9 years.  

NEED WE SAY MORE?... OK, WE WILL...

OUR TEAM MEMBERS ALSO ENJOY:

    • Free Employee Parking
    • Training Opportunities through Penske College to help advance this position from a Job to a Career
    • Full Suite of Medical Benefits to include Health, Dental and Vision Insurance
    • 401K with Company Match
    • Tuition Reimbursement
    • Employee Referral Bonus Program
    • Company and Corporate Partner Discounts to companies like GE, Dell, Microsoft, Quicken and many others
    • Access to our Health & Wellness Program which includes our in-house Wellness Coach and moreSTILL WANT TO KNOW A LITTLE MORE?

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