Guest Services Representative

Requisition ID
2017-1224
# of Openings
1
Lexus of Stevens Creek
US-CA-San Jose
Division
Administration

Overview

ABOUT US

Lexus of Stevens Creek, part of Penske Motor Group, LLC, is taking a different approach to automotive sales.  We understand that the wants and needs of our guest are changing every day.   By adapting and providing superior guest service has made Lexus of Stevens Creek the #1 Luxury retailer in Northern California. 

 

We’re looking for Team Members who are eager, well-rounded, ambitious and who want to jump into a new and exciting career.  Our Learning & Development programs are geared to provide you with the proper introduction into the organization and our team of experts in every discipline will provide you the guidance needed to ensure your success. 

 

Some companies may promise the world by offering you a fancy title or tell you about a creative benefits program that doesn’t fit your personal needs.  We firmly believe in transparency with everything that we do and in providing a variety of benefit offerings that allow our Team Members to select those that are important to them.  With our average Team Member having been with Penske Motor Group for more than 9-years, you can tell that these beliefs are deeply rooted in our culture.

 

OUR COMMITMENT

http://youtu.be/6rYNalxyVTc

 

GIVING BACK

https://www.youtube.com/watch?v=tnPxU1RccpU&list=UUHRS29xtiPtLlUrQ7GtNhpw&feature=player_detailpage

 

We’re looking for the best and brightest to become part of our winning team!  If you have experience in any industry or organization that focuses on providing a superior guest experience, then we encourage you apply today.

 

Summary: The Guest Service Representative is responsible for providing guests with loan vehicles while their vehicles are being serviced in accordance with dealership standards and the reconciliation of repair orders and receiving payment for goods and services rendered.

Responsibilities

Essential Duties include the following. Other duties and responsibilities may be assigned.

  • Sets appointments over the phone, in person, or Internet for loan/rental cars.
  • Provides loan/rental cars to guest in a courteous and prompt manner.
  • Completes loan/rental contracts thoroughly and accurately.
  • Shows guests the vehicle and performs a walk around explaining operation and accessories.
  • Collects the total retail charges from the guests in cash, check, or authorized charge account.
  • Makes change and issues receipts to guests.
  • Uses various dealership software programs for input and retrieval of information, such as determining the status of guest’s vehicles.
  • Closes or finalizes all repair orders for which funds have been received in computer system.
  • Reconciles cash drawer daily.
  • Answers guests questions’ concerning services performed or products purchased, or refers them to someone who can.
  • Handles guest’s complaints with integrity and poise, and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution.
  • Files repair orders as directed by Service department management.
  • Answers, transfers, and provides information to incoming service calls.
  • Performs other administrative duties as assigned.
  • Maintains high ethical standards in all actions. 
  • Maintains assigned workspace in an organized and clean manner.
  • Maintains a professional appearance at all times.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Individuals should possess:

  • A high school diploma or equivalent;
  • A minimum of one (1) year of customer service and cash handling duties;
  • Knowledge of basic mathematical principles (adding, subtracting, dividing, multiplying, and percentages) and application;
  • Ability to pay attention to detail; follow-up with internal and external guests; read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; read and comprehends instructions and information in the English language; work well with the public; communicate in a professional manner on the phone, Internet and in person; and use standard office equipment 
  • Must have a valid driver’s license and maintain an acceptable and safe driving record

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Individual will be required to:

  • Sit and stand for long periods at a time.
  • Use hands and fingers in repetitive motions, daily.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Why Penske Motor Group

WHAT’S IN IT FOR ME?

  • Competitive wages
  • Full Time position available.
  • Training Opportunities through Penske College to help advance this position from a Job to a Career.
  • Full Suite of Medical Benefits to include Health, Dental and Vision Insurance  
  • 401K with Company Match
  • Tuition Reimbursement
  • Employee Referral Bonus Program
  • Company and Corporate Partner Discounts to companies like GE, Dell, Microsoft, Quicken and many others.
  • Access to our Health & Wellness Program, Wellness Coach and more. 

 

WHAT DO TEAM MEMBERS HAVE TO SAY?

Want to know what it’s like to work here?  Check us out on Glassdoor.com! http://www.glassdoor.com/Overview/Working-at-Penske-Motor-Group-EI_IE510101.11,29.htm

 

Follow us on Facebook: www.facebook.com/penskemotorgroupcareers
Follow us on Twitter: www.twitter.com/penskemotorgrp

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed