Service Admin Clerk

Requisition ID
2017-1225
# of Openings
1
Longo Lexus
US-CA-El Monte
Division
Fixed Ops

Overview

We are looking for a full-time Service Office Clerk that can thrive in a demanding and fast pace environment.  The Service Office Clerk will work closely with the Service Team and process all customer pay, internal and external repair orders as well as account for the technician flagging hours. 

 

INITIAL INTERVIEW PROCESS

We are excited to introduce a convenient initial VIDEO interview process.  Selected candidates will receive an invitation to participate via Spark Hire where you'll have the opportunity to present your best self; for more information and tips visit https://www.sparkhire.com/video-interviews/ace-one-way-video-interview

Responsibilities

The essential duties include the following:

  • Processes internal and external claims with labor operations and all necessary information required by the manufacturer in a timely manner to obtain best return for the dealership
  • Reviews repair orders written for proper completion, accuracy, and legibility according to the applicable policies and procedure manuals
  • Returns improperly completed repair orders to the person originating the document for correction and/or completion as necessary
  • Determines and enters the applicable labor operation codes, failure codes, parts stamps and/or other administrative data required and enter them on the repair orders
  • Interprets and translated technician’s comments into damage codes/operation codes
  • Ensures all correct parts have been charged and if necessary re-priced
  • Locates damage codes for Warranty repairs
  • Flaggs the appropriate technicians for the hours earned on the operations they performed according to manufacturer policies and procedures
  • Supports the Billing clerk with customer pay, internal and external repair orders
  • Works alongside the Warranty Administrator to check repair orders against the vehicle’s service history to avoid making duplicate claims and technician receiving double payment
  • Stays a breast on product changes, new products and warranties
  • Assist the Service Department, as needed
  • Performs other specific administrative functions as directed by management
  • Maintains high ethical standards in all actions
  • Maintains a professional appearance at all times

Qualifications

The selected candidate must encompass:

  • A high school diploma or equivalent
  • Knowledge of administrative and clerical procedures as well as a good understanding of basic mathematical concepts (such as add, subtract, divide, multiply and percentages)
  • Detail oriented, and must have the ability to compile, code, categorize, calculate, tabulate, audit, or verify information
  • Must be able to read and comprehend documents such as safety rules, operating and maintenance instructions as well as procedure manuals in the English language
  • Must have a valid driver’s license and have and maintain an acceptable, safe driving record

 

Why Penske Motor Group

BECAUSE WE ARE AWESOME!

Longo Lexus is a proud member of the Penske Motor Group family of automotive dealerships.  We take a different approach than others in the industry.  We provide the best possible guest experience for the tens of thousands that we serve annually, whether they are purchasing a new vehicle, a pre-owned vehicle or having their vehicle serviced by one of our expert Technicians.  Adapting to the ever changing needs of our guests and providing superior guest service is why Longo Lexus is the #1 Lexus Retailer in the Western Unites States since 1990 and has consistently won the prestigious Elite of Lexus Dealer Award since its inception in 1992.

We are looking for the best and brightest to join our team!

Are you eager, well-rounded, and ambitious? 

Do you value exceptional guest service? 

Are you ready for the new adventure in your career? 

Then apply with us today!

 

We firmly believe in transparency with everything we do and we believe in being a TEAM, probably the top reasons that our average Team Member has been with Longo for more than 9 years.  

NEED WE SAY MORE?... OK, WE WILL...

OUR TEAM MEMBERS ALSO ENJOY:

    • Free Employee Parking
    • Training Opportunities through Penske College to help advance this position from a Job to a Career

    • Full Suite of Medical Benefits to include Health, Dental and Vision Insurance

    • 401K with Company Match

    • Tuition Reimbursement

    • Employee Referral Bonus Program

    • Company and Corporate Partner Discounts to companies like GE, Dell, Microsoft, Quicken and many others

    • Access to our Health & Wellness Program which includes our in-house Wellness Coach and more

 

STILL WANT TO KNOW A LITTLE MORE?

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Want to know what it’s like to work here?  Check us out on Glassdoor.com!

 

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Longo Lexus Front - Night Hi-Res 2

Longo Lexus

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