Parts Guest Service

Requisition ID
2017-1233
# of Openings
1
Mercedes-Benz of Marin
US-CA-San Rafael
Division
Parts

Overview

We are looking for a person that can thrive in a fast pace environment and join our team as a Parts Guest Service team member; earning between $27-40 per hour (based on experience) this individual is responsible for servicing internal and external clients, managing parts inventory, files repair orders, keep current on new products and product updates, and assist in other areas as needed.  

 

Initial Interview Process:  For your convenience we are excited to introduce our initial VIDEO interview process.  Selected candidates will receive an invitation to participate via Spark Hire where you'll have the opportunity to present your best self; for more information and tips visit https://www.sparkhire.com/video-interviews/ace-one-way-video-interview

Responsibilities

  • Arrive to work on time and ready for the day.
  • Answers phone calls, internet request and provides price quotes, and other information as requested over the phone and by email.
  • Follows-up with guests on special order parts solicited by guest and notifies when they have arrived
  • Pulls purchased parts from stock and follows-up with back ordered parts
  • Verifies "will call" and "back-order" files.
  • Assists with replenishing assigned inventory and notifies management of out-of-stock parts or shop materials that need immediate attention.
  • Handles guests’ complaints with integrity and poise, and, when necessary, refers dissatisfied guests to the appropriate individuals for resolution.
  • Answers, transfers, and provides information to incoming calls following the “Call Rater” script.
  • Files repair orders as directed by service department management.
  • Provides high level of service to internal and external guests
  • Performs other specific administrative functions as directed by management.
  • Keeps current on new products and product updates.
  • Work with retail vendors to maintain proper stock levels in the retail boutique and with drinks, snacks, etc.
  • Report to parts management any inventory discrepancies or concerns.
  • Assist in all other areas of the parts department when needed.
  • Maintains a professional appearance at all times.
  • Maintains high ethical standards in all actions.
  • Maintains current status on W/P invoices

Qualifications

  • A high school diploma or equivalent
  • A minimum of one (1) year of parts experience, preferred
  • Knowledge of automotive parts; basic mathematical principles (adding, subtracting, multiplying, dividing, and percentages) and application;
  • Ability to pay attention to detail; follow-up with internal and external guests; read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; read and comprehends instructions and information in the English language; work well with the public; communicate in a professional manner on the phone, Internet and in person; and use standard office equipment.

Why Penske Motor Group

Mercedes-Benz of Marin, part of Penske Motor Group, LLC, is taking a different approach to automotive sales.  We understand that the wants and needs of our guest are changing every day; and we are proud to be one of the few luxury auto dealers in the San Francisco Bay Area that remains family-owned and operated to this day.  Over the years, we've been happy to employ, serve, and be a part of the communities like San Francisco, Oakland, San Jose, Walnut Creek, Fairfield, and many more.  Adapting and providing superior guest service has made Mercedes-Benz of Marin the winner of the Mercedes-Benz best of the best award since 2012.   

 

We are looking for the best and brightest to join our team!

 

We firmly believe in transparency with everything we do, and we firmly believe in being a TEAM, our Learning & Development programs are geared to provide you with the proper introduction into the organization and our team of experts in every discipline will provide you the guidance needed to pave your success.

 

Our team members also enjoy:  

    • Training Opportunities through Penske College to help advance this position from a Job to a Career
    • 401K with Company Match
    • Tuition Reimbursement
    • Employee Referral Bonus Program
    • Company and Corporate Partner Discounts to companies like GE, Dell, Microsoft, Quicken and many others

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