• Product Technology Specialist

    Requisition ID
    2017-1234
    # of Openings
    1
    Location Name
    Mercedes-Benz of Marin
    Location
    US-CA-San Rafael
    Division
    Sales
  • Overview

    We are looking for a Product Technology Specialist who will be responsible for delighting our guests after the sale.  The Product  Technology Specialist will be responsible for explaining vehicle features and applications to ensure a high-level of guest experience.  

    Responsibilities

    • Delivers purchased vehicles to guests at designated location.
    • Explains fully vehicle features, application and benefits.
    • Assists the Fleet department with vehicle deliveries.
    • Inspects vehicles to detect damage and to verify the presence of accessories listed on the invoice.
    • Ensures vehicle serial numbers match those on the delivery paperwork.
    • Completes delivery paperwork in a timely manner as defined as dealership policy.
    • Maintains constant communication with the designated sales personal at the dealership on vehicle delivery and any scheduling changes.
    • Arrives to scheduled appointments on a timely manner and maintains communication with guests regarding any changes to scheduled time.
    • Acquires and maintains total product knowledge on all vehicles and understands competitors vehicle features, benefits and shortcomings.
    • Keeps abreast of new products, features, accessories, etc., and their benefits to guests.
    • Achieves guest satisfaction objectives as assigned by management.
    • Maintains the parking lot in a neat and organized manner.
    • Must follow all company safety policies and practices.
    • Assist in other areas of the Sales department and performs other administrative duties, as assigned.
    • Maintains high ethical standards in all actions. 

    Qualifications

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Individuals should possess:

    • A high school diploma or equivalent;
    • A minimum of one (1) year customer service experience, preferably in the automotive industry;
    • Knowledge of basic mathematical concepts (such as add, subtract, divide, multiply, and percentages); and laws that govern retail automotive sales;
    • Ability to coordinates activities with other employees; read and comprehend instructions and information in the English language; learn and understand the federal, state, and local laws which govern retail auto sales; use good judgment in challenging situations; pay attentions to detail; follow-up with guests and employees; work well with the public; communicate in a professional manner on the phone, internet and in person; use standard office equipment;
    • Must have a valid sales driver’s license and maintain an acceptable and safe driving record.

    Why Penske Motor Group

    Mercedes-Benz of Marin, part of Penske Motor Group, LLC, is taking a different approach to automotive sales.  We understand that the wants and needs of our guest are changing every day; and we are proud to be one of the few luxury auto dealers in the San Francisco Bay Area that remains family-owned and operated to this day.  Over the years, we've been happy to employ, serve, and be a part of the communities like San Francisco, Oakland, San Jose, Walnut Creek, Fairfield, and many more.  Adapting and providing superior guest service has made Mercedes-Benz of Marin the winner of the Mercedes-Benz best of the best award since 2012.   

     

    We are looking for the best and brightest to join our team!

     

    We firmly believe in transparency with everything we do, and we firmly believe in being a TEAM, our Learning & Development programs are geared to provide you with the proper introduction into the organization and our team of experts in every discipline will provide you the guidance needed to pave your success.

     

    Our team members also enjoy:  

      • Training Opportunities through Penske College to help advance this position from a Job to a Career
      • 401K with Company Match
      • Tuition Reimbursement
      • Employee Referral Bonus Program
      • Company and Corporate Partner Discounts to companies like GE, Dell, Microsoft, Quicken and many others

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