Product Specialist

We are looking for a Lexus Product Delivery Specialist (LDS) that can thrive in a demanding and fast pace environment to deliver new and L/Certified vehicles to our guests after their purchase and explain all the incredible functions and features to make sure our guests get the most out of their vehicle. This is a full time position and does require weekend and evening coverage, because we make ourselves available to when our guests are available.  Our LDS team gets to work with an amazing sales team and by working for Longo, you can be sure that you will be surrounded only by the very best.

INITIAL INTERVIEW PROCESS

We are excited to introduce a convenient initial VIDEO interview process.  Selected candidates will receive an invitation to participate via Spark Hire where you'll have the opportunity to present your best self; for more information and tips visit  https://www.sparkhire.com/video-interviews/ace-one-way-video-interview

The Product Specialists on our team must be able to do the following on a day-to-day basis:

• Deliver purchased vehicles at dealership or to guests at designated locations
• Inspect vehicles to detect damage and confirm the presence of accessories listed on the invoice
• Ensures vehicle serial numbers match those on the delivery paperwork
• Completes delivery paperwork/electronic transaction in a timely manner as defined by dealership
• Arrives on time to scheduled appointments and maintains constant communication with the designated sales personnel on each vehicle delivery reporting back on any issues, concerns, or schedule changes
• Stays current with all product knowledge, especially with regard to new features, accessories and the benefits and convenience for our guests
• Introduces guests to dealership operations, including the service and parts departments, to emphasize to guests the quality and efficiency of the dealerships service operations
• Maintain and achieves the sales and guest satisfaction objectives set by management
• Perform other administrative duties as assigned by management
• Maintain high ethical standards in all actions 
• Maintain professional appearance at all times

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and individual should possess:  

• A high school diploma or equivalent
• A minimum of one (1) year customer service experience in the automobile or technology industries, preferred
• Knowledge of vehicle leasing principles; basic mathematical concepts (such as add, subtract, divide, multiply, and percentages); equity values and depreciation; and laws that govern retail automotive sales
• Ability to coordinates activities with other employees (team player); read and comprehend instructions and information in the English language; learn and understand the federal, state, and local laws which govern retail auto sales; use good judgment in challenging situations; pay attentions to detail; follow-up with guests and employees; work well with the public; communicate in a professional manner on the phone, internet and in person; use standard office equipment
• Must be fingerprinted and obtain a sales and must have a valid California driver’s license and maintain an acceptable and safe driving record

BECAUSE WE ARE AWESOME!

Longo Lexus is a proud member of the Penske Motor Group family of automotive dealerships.  We take a different approach than others in the industry.  We provide the best possible guest experience for the tens of thousands that we serve annually, whether they are purchasing a new vehicle, a pre-owned vehicle or having their vehicle serviced by one of our expert Technicians.  Adapting to the ever changing needs of our guests and providing superior guest service is why Longo Lexus is the #1 Lexus Retailer in the Western Unites States since 1990 and has consistently won the prestigious Elite of Lexus Dealer Award since its inception in 1992.

We are looking for the best and brightest to join our team!

Are you eager, well-rounded, and ambitious? 

Do you value exceptional guest service? 

Are you ready for the new adventure in your career? 

Then apply with us today!

We firmly believe in transparency with everything we do and we believe in being a TEAM, probably the top reasons that our average Team Member has been with Longo for more than 9 years.  

NEED WE SAY MORE?... OK, WE WILL...

OUR TEAM MEMBERS ALSO ENJOY:

• Free Employee Parking

• Training Opportunities through Penske College to help advance this position from a Job to a Career

• Full Suite of Medical Benefits to include Health, Dental and Vision Insurance

• 401K with Company Match

• Tuition Reimbursement

• Employee Referral Bonus Program

• Company and Corporate Partner Discounts to companies like GE, Dell, Microsoft, Quicken and many others

• Access to our Health & Wellness Program which includes our in-house Wellness Coach and more

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