• Guest Appointment Coordinator

    Requisition ID
    # of Openings
    Location Name
    Mercedes-Benz of Marin
    US-CA-San Rafael
    Fixed Ops
  • Overview

    The Guest Appointment Coordinator is responsible for receiving inbound calls and making outbound calls in an effort to create service appointments, advise guests of vehicle service status, and handle cashiering & general requests/inquiries.



    We are excited to introduce a convenient initial VIDEO interview process.  Selected candidates will receive an invitation to participate via Spark Hire where you'll have the opportunity to present your best self; for more information and tips visit https://www.sparkhire.com/video-interviews/ace-one-way-video-interview


    Call Center Duties:

    • Use provided software to set appointments based on availability and management direction
    • Handle service appointment and vehicle status requests as well as complete outbound calls
    • Influence each caller to visit the Service Department by exhibiting excellent communication skills and a genuine desire to help
    • Capture or update customer data on every call (name, address, phone, email) and enter it accurately
    • Use provided scripts to efficiently handle appointment making and phone calls in order to meet Service Department objectives


    Cashiering & Boutique:

    • Cashier service guests on an as needed basis
    • Log all service cashiering
    • Assist guests with purchase of boutique items per Parts Department guidelines
    • Maintain cash drawer and credit card terminal per Business Office guidelines



    • Participate constructively and utilize training provided by Mercedes-Benz and dealership
    • Maintain Mercedes-Benz product knowledge sufficient to address guest needs
    • Provide assistance and coaching to those with lesser capability within reasonable limits



    • Answer each and every call, promptly and professionally
    • Work in close proximity with others in a team-based atmosphere
    • Maintain a friendly and efficient manner while answering customer needs for service 
    • Maintain professional personal appearance
    • Keep work station clean and organized according
    • Help keep guest lounge tidy and coffee service station clean and supplied



    The successful candidate must encompass the following:

    • Strong written & verbal communication skills including customer telephone skills
    • General understanding of Microsoft Windows and computer program functionality and usage
    • Ability to read and comprehend instructions and information in the English language     
    • Must be detail oriented
    • Must have the commitment to be successful

    Why Penske Motor Group

    Mercedes-Benz of Marin, part of Penske Motor Group, LLC, is taking a different approach to automotive sales.  We understand that the wants and needs of our guest are changing every day; and we are proud to be one of the few luxury auto dealers in the San Francisco Bay Area that remains family-owned and operated to this day.  Over the years, we've been happy to employ, serve, and be a part of the communities like San Francisco, Oakland, San Jose, Walnut Creek, Fairfield, and many more.  Adapting and providing superior guest service has made Mercedes-Benz of Marin the winner of the Mercedes-Benz best of the best award since 2012.   


    We are looking for the best and brightest to join our team!


    We firmly believe in transparency with everything we do, and we firmly believe in being a TEAM, our Learning & Development programs are geared to provide you with the proper introduction into the organization and our team of experts in every discipline will provide you the guidance needed to pave your success.


    Our team members also enjoy:  

      • Training Opportunities through Penske College to help advance this position from a Job to a Career
      • 401K with Company Match
      • Tuition Reimbursement
      • Employee Referral Bonus Program
      • Company and Corporate Partner Discounts to companies like GE, Dell, Microsoft, Quicken and many others



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