• Loan Car Coordinator

    Requisition ID
    # of Openings
    Location Name
    Mercedes-Benz of Marin
    US-CA-San Rafael
    Fixed Ops
  • Overview

    The Loan Car Representative is responsible for receiving inbound calls and making outbound calls to our guests and managing the loaner car fleet.  



    We are excited to introduce a convenient initial VIDEO interview process.  Selected candidates will receive an invitation to participate via Spark Hire where you'll have the opportunity to present your best self; for more information and tips visit https://www.sparkhire.com/video-interviews/ace-one-way-video-interview


    Essential Duties include the following. Other duties and responsibilities may be assigned.


    • Provides loan/rental cars to guest in a courteous and prompt manner.
    • Completes loan/rental contracts thoroughly and accurately.
    • Shows guests the vehicle and performs a walk around explaining operation and accessories.
    • Works with rental companies or designated companies to obtain additional vehicles.
    • Assists with hands on inventory of loan/rental vehicles, as needed.
    • Answers guests questions’ concerning services performed or products purchased, or refers them to someone who can.
    • Handles guests’ complaints with integrity and poise, and, when necessary, refers dissatisfied guests to the appropriate individuals for resolution.
    • Answers, transfers, and provides information to incoming service calls.
    • Performs other administrative duties, and assist in other areas of the Service Department as assigned by Management.
    • Assists in other areas of the Service department.
    • Maintains high ethical standards in all actions.
    • Maintains a professional appearance at all times.
    • Performs clerical duties as assigned.
    • Inspect all damage vehicles, involve security to prepare the damage report and get estimate.
    • Prepare paperwork and documents for all damaged LCCS units.
    • Ensure all vehicles are returned with the same condition as loaned out to the guest.
    • Assist guest with questions about the insurance and liability.
    • Assist the Business Office with citation issues.
    • Keep track of all lost and found items, contact guest and/or turn them in to security.
    • Ensure all loan cars are properly maintained, serviced, and ready for guest delivery.
    • Maintain a gas log for gas spending on all LCCS units.
    • Prepare contracts and log for flatbed deliveries.


    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Individuals should possess:

    • A high school diploma or equivalent
    • A minimum of one (1) year customer service experience;
    • Knowledge of basic mathematical principles (adding, subtracting, dividing, multiplying, and percentages) and application;
    • Ability to coordinate activities with other employee; pay attention to detail; read and comprehend instructions and information in the English language; work well with the public; communicate in a professional manner on the phone, Internet and in person; and use standard office equipment;
    • Must have a valid driver’s license and maintain an acceptable and safe driving record.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Why Penske Motor Group

    Mercedes-Benz of Marin, part of Penske Motor Group, LLC, is taking a different approach to automotive sales.  We understand that the wants and needs of our guest are changing every day; and we are proud to be one of the few luxury auto dealers in the San Francisco Bay Area that remains family-owned and operated to this day.  Over the years, we've been happy to employ, serve, and be a part of the communities like San Francisco, Oakland, San Jose, Walnut Creek, Fairfield, and many more.  Adapting and providing superior guest service has made Mercedes-Benz of Marin the winner of the Mercedes-Benz best of the best award since 2012.   


    We are looking for the best and brightest to join our team!


    We firmly believe in transparency with everything we do, and we firmly believe in being a TEAM, our Learning & Development programs are geared to provide you with the proper introduction into the organization and our team of experts in every discipline will provide you the guidance needed to pave your success.


    Our team members also enjoy:  

      • Training Opportunities through Penske College to help advance this position from a Job to a Career
      • 401K with Company Match
      • Tuition Reimbursement
      • Employee Referral Bonus Program
      • Company and Corporate Partner Discounts to companies like GE, Dell, Microsoft, Quicken and many others




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