Service Consultant

Requisition ID
# of Openings
Location Name
Longo Toyota
US-CA-El Monte
Fixed Ops


We are looking for a candidate that can thrive in a demanding and fast pace environment.  The Service Consultant serves as the primary liaison between the guest and dealership on all vehicle repair activities.  Our Service Consultants are responsible for writing and processing repair orders, communicating with the technician team and the guest at all points of service repair; this includes selling recommended service, reviewing and explaining each service and costs associated.



This is a full time position with a very robust commission pay plan.  Our Service Consultants get to work with an amazing team and by working for Longo Toyota, they are surrounded by only the best.



We are excited to introduce a convenient initial VIDEO interview process.  Selected candidates will receive an invitation to participate via Spark Hire where you'll have the opportunity to present your best self; for more information and tips visit


The essential duties include the following:

  • Promotes service sales through communication of information to guests on maintenance and repair needs that are identified during the service appointment process or required as a result of a warranty campaign
  • Manages the vehicle service repair process from the moment guest arrives at the drive, to when the vehicle is being repaired, until the vehicle is returned to the guest
  • Offers logical diagnostic services or repairs to satisfy guests concerns on their vehicles
  • Presents a service menu of recommended maintenance services to service guests
  • Promotes the sales of and provides estimates for labor, parts, and accessories
  • Provides a complete and accurate written cost estimate for labor and parts, provided by the technician
  • Properly, thoroughly, and legibly writes repair orders for all guest serviced
  • Carefully inspects every finished repair order for proper completion, pricing accuracy, and legibility
  • Maintain communication with guests regarding any changes in the estimate and/or promised time
  • Maintains communication with the Parts department and technical staff regarding job status and changes
  • Remains continuously posted on the shop’s workload to determine the kind of work the shop can quickly accommodate
  • Advises guests on the care of their vehicles and the value of maintaining their vehicles in accordance with manufacturers' specifications
  • Answers guest questions over the phone, Internet, and in person
  • Performs other specific administrative functions as directed by service management
  • Achieves the production and guest satisfaction objectives set by management
  • Maintains assigned workspace in an organized and clean manner
  • Maintains a professional appearance at all times
  • Maintains high ethical standards in all actions


The selected candidate must encompass:

  • Minimum of a high school diploma or equivalent plus a minimum of two (2) years of automotive diagnostic experience, required 
  • Associates Degree (AA) from two year college or technical school, desired
  • Candidate must also have knowledge of vehicle products and warranties, excellent oral and written communication skills, and sound mathematical principles (i.e.: adding, subtracting, dividing, multiplying and percentages)
  • Must work well independently and in a team environment
  • Ability to read and interpret documents such as operating and maintenance instructions and information in the English language
  • Must be proficient in standard office equipment
  • Must have a valid driver’s license and maintain an acceptable, safe driving record


Why Penske Motor Group


Longo Toyota is a proud member of the Penske Motor Group family of automotive dealerships.  We take a different approach than others in the industry.  We provide the best possible guest experience for the tens of thousands that we serve annually, whether they are purchasing a new vehicle, a pre-owned vehicle or having their vehicle serviced by one of our expert Technicians.  Adapting to the ever changing needs of our guests and providing superior guest service is why Longo Toyota is the world's largest dealership and #1 since 1967.

We are looking for the best and brightest to join our team!

Are you eager, well-rounded, and ambitious? 

Do you value exceptional guest service? 

Are you ready for the new adventure in your career? 

Then apply with us today!

We firmly believe in transparency with everything we do and we believe in being a TEAM, which are probably the top reasons that our average Team Member has been with Longo for more than 9 years.  



  • Free Employee Parking
  • Training Opportunities through Penske College to help advance this position from a Job to a Career

  • Full Suite of Medical Benefits to include Health, Dental and Vision Insurance

  • 401K with Company Match

  • Tuition Reimbursement

  • Employee Referral Bonus Program

  • Company and Corporate Partner Discounts to companies like GE, Dell, Microsoft, Quicken and many others

  • Access to our Health & Wellness Program which includes our in-house Wellness Coach and more



Longo Toyota Best in Town Winner 

Welcome to Longo Toyota

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