• Guest Appointment Coordinator

    Requisition ID
    2018-1313
    # of Openings
    7
    Location Name
    Longo Toyota
    Location
    US-CA-El Monte
    Division
    Fixed Ops
  • Overview

    We are looking for a Guest Appointment Coordinator who will be responsible for scheduling and maintaining the service appointments for the Service department.

     

    This is a full time position.  Our Guest Appointment Coordinators get to work with an amazing team and by working for Longo Toyota, they are surrounded by only the best.

     

    INITIAL INTERVIEW PROCESS

    We are excited to introduce a convenient initial VIDEO interview process.  Selected candidates will receive an invitation to participate via Spark Hire where you'll have the opportunity to present your best self; for more information and tips visit https://www.sparkhire.com/video-interviews/ace-one-way-video-interview

    Responsibilities

    Essential Duties include the following but not limited to:

    • Schedule appointments over the phone, in person or from the internet requests
    • Answers, transfers and provides information for incoming service calls
    • Provide pricing, timeframes, and availability of parts related to service
    • Placing outbound calls to guests for service reminders and to those involved in recall campaigns
    • Complete contracts for flatbed and loan car recipients accurately and thoroughly
    • Use various dealership software programs for input and retrieval of information
    • Answer guest questions concerning services performed, products purchased or refers them to someone who can
    • Handles guest complaints with integrity, poise and when necessary, refers dissatisfied guests to the appropriate individual for resolution
    • Performs other administrative duties as assigned
    • Maintains high, ethical standards in all actions
    • Maintains assigned workspace in an organized and clean manner
    • Maintains a professional appearance at all times

    Qualifications

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

    Candidates should possess:

    • A high school diploma or work experience equivalent
    • Bilingual Mandarin speaking preferred
    • A minimum of one (1) year of customer service experience – call center experience preferred
    • Knowledge of basic mathematical principles, (adding, subtracting, multiplying, dividing, percentages) and application
    • Microsoft Office program experience (Outlook, Word, Excel, PowerPoint)
    • Ability to pay attention to detail, follow-up with internal and external guests, read and interpret documents, such as safety rules, operating and maintenance instructions, procedural manuals, read, write and comprehend instructions in the English language, work well with the public, communicate in a professional manner on the phone, internet and in person as well as use standard office equipment
    • Must have a valid driver’s license and maintain an acceptable and safe driving record

    Physical Demands

    • Sit and stand for long periods at a time
    • Use hands and fingers in repetitive motions, daily
    • Ability to climb up and down stairs

    Why Penske Motor Group

    BECAUSE WE ARE AWESOME!

    Longo Toyota is a proud member of the Penske Motor Group family of automotive dealerships.  We take a different approach than others in the industry.  We provide the best possible guest experience for the tens of thousands that we serve annually, whether they are purchasing a new vehicle, a pre-owned vehicle or having their vehicle serviced by one of our expert Technicians.  Adapting to the ever changing needs of our guests and providing superior guest service is why Longo Toyota is the world's largest dealership and #1 since 1967.

    We are looking for the best and brightest to join our team!

    Are you eager, well-rounded, and ambitious? 

    Do you value exceptional guest service? 

    Are you ready for the new adventure in your career? 

    Then apply with us today!

    We firmly believe in transparency with everything we do and we believe in being a TEAM, which are probably the top reasons that our average Team Member has been with Longo for more than 9 years.  

     

    NEED WE SAY MORE...OK, OUR TEAM MEMBERS ALSO ENJOY

    • Free Employee Parking
    • Training Opportunities through Penske College to help advance this position from a Job to a Career

    • Full Suite of Medical Benefits to include Health, Dental and Vision Insurance

    • 401K with Company Match

    • Tuition Reimbursement

    • Employee Referral Bonus Program

    • Company and Corporate Partner Discounts to companies like GE, Dell, Microsoft, Quicken and many others

    • Access to our Health & Wellness Program which includes our in-house Wellness Coach and more

     

    STILL WANT TO KNOW A LITTLE MORE...

    Longo Toyota Best in Town Winner 

    Welcome to Longo Toyota

    Longo 500 - Blast from the Past

    Want to know what it’s like to work here?  Check us out on Glassdoor.com! 

    PMG on Glassdoor

    PMG on Facebook

     Longo Toyota Front - Night Hi-Res 2

    Longo Toyota logo

     

     

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