• Service Consultant

    Requisition ID
    2018-1330
    # of Openings
    1
    Location Name
    Mercedes-Benz of Marin
    Location
    US-CA-San Rafael
    Division
    Fixed Ops
  • Overview

    Mercedes-Benz of Marin is looking for an experience Service Advisor that can thrive in a demanding and fast pace environment.  The position requires a person with lots of charmisa who can earn trust quickly and deliver a high level of  guest satisfaction.   You will be responsible for greeting our guests, processing their repair orders, and communicating with our guest at all points of service repair; this includes selling recommended service, reviewing and explaining each service and costs associated.  If you are interested in joining "the best or nothing," we would love to hear from you!  

     

    Responsibilities

    The essential duties include the following:

    • Promotes service sales through communication of information to guests on maintenance and repair needs that are identified during the service appointment process or required as a result of a warranty campaign
    • Manages the vehicle service repair process from the moment guest arrives at the drive, to when the vehicle is being repaired, until the vehicle is returned to the guest
    • Offers logical diagnostic services or repairs to satisfy guests concerns on their vehicles
    • Presents a service menu of recommended maintenance services to service guests
    • Promotes the sales of and provides estimates for labor, parts, and accessories
    • Provides a complete and accurate written cost estimate for labor and parts, provided by the technician
    • Properly, thoroughly, and legibly writes repair orders for all guest serviced
    • Carefully inspects every finished repair order for proper completion, pricing accuracy, and legibility
    • Maintain communication with guests regarding any changes in the estimate and/or promised time
    • Maintains communication with the Parts department and technical staff regarding job status and changes
    • Remains continuously posted on the shop’s workload to determine the kind of work the shop can quickly accommodate
    • Advises guests on the care of their vehicles and the value of maintaining their vehicles in accordance with manufacturers' specifications
    • Answers guest questions over the phone, Internet, and in person
    • Performs other specific administrative functions as directed by service management
    • Achieves the production and guest satisfaction objectives set by management
    • Maintains assigned workspace in an organized and clean manner
    • Maintains a professional appearance at all times
    • Maintains high ethical standards in all actions

    Qualifications

    • Minimum of a high school diploma or equivalent required
    • Experience in operational use of vehicles
    • Previous automotive or retail automotive experience is preferred
    • Effectively handle multiple priorities, organize workload, and meet deadlines 
    • Love for Mercedes-Benz vehicles or willingness to learn 
    • Associates Degree (AA) from two year college or technical school, desired
    • Candidate must also have knowledge of vehicle products and warranties, excellent oral and written communication skills, and sound mathematical principles (i.e.: adding, subtracting, dividing, multiplying and percentages)
    • Work in a team-based environment to achieve a common goal 
    • Ability to read and interpret documents such as operating and maintenance instructions and information in the English language
    • Must be proficient in standard office equipment
    • Must have a valid driver’s license and maintain an acceptable, safe driving record
    • MS Office and Outlook 

    Why Penske Motor Group

    Mercedes-Benz of Marin, part of Penske Motor Group, LLC, is taking a different approach to automotive sales.  We understand that the wants and needs of our guest are changing every day; and we are proud to be one of the few luxury auto dealers in the San Francisco Bay Area that remains family-owned and operated to this day.  Over the years, we've been happy to employ, serve, and be a part of the communities like San Francisco, Oakland, San Jose, Walnut Creek, Fairfield, and many more.  Adapting and providing superior guest service has made Mercedes-Benz of Marin the winner of the Mercedes-Benz best of the best award since 2012.   

     

    We are looking for the best and brightest to join our team!

     

    We firmly believe in transparency with everything we do, and we firmly believe in being a TEAM, our Learning & Development programs are geared to provide you with the proper introduction into the organization and our team of experts in every discipline will provide you the guidance needed to pave your success.

     

    Our team members also enjoy:  

      • Training Opportunities through Penske College to help advance this position from a Job to a Career
      • 401K with Company Match
      • Tuition Reimbursement through Drexel University 
      • Employee Referral Bonus Program
      • Company and Corporate Partner Discounts to companies like GE, Dell, Microsoft, Quicken and many others
      • Pre-Tax Commuter Benefit Program
      • Full-Time Benefits (Medical, Dental, Vision, Life Insurance, Vacation/Sick) 

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