This Part-Time Guest Relations Representative opportunity is a perfect Part Time job for today’s college student or active volunteer!
We are looking for a Guest Relations Rep that can thrive in a demanding and fast pace environment and is available to work up to 28 hours per week. This team member will work the opening shift on Saturdays, 6:45am - 3:45pm but we will work around your school schedule or other obligations Monday through Fridays.
Our Guest Relations Rep is our dealership’s liason to our guest, so if you need the mornings off for school or other commitment, and you are responsible, able to juggle multiple tasks while ensuring the highest level of guest satisfaction, would love following up with sales and service guests to make sure they are satisfied with Longo – this may be the role for you!
*Please attach a resume to your application
INITIAL INTERVIEW PROCESS
We are excited to introduce a convenient initial VIDEO interview process. Selected candidates will receive an invitation to participate via Spark Hire where you'll have the opportunity to present your best self; for more information and tips visit https://www.sparkhire.com/video-interviews/ace-one-way-video-interview
As a Guest Relations Representative, among the day to day responsibilities are the following:
Follows up by telephone, internet, mail, email, or in person with every guest to ensure their complete satisfaction with our dealership
Handles guest's concerns tactfully, promptly, and with genuine concern for the guest's issue or concern
Determines reason why the dealership has not met guest satisfaction and makes arrangements to meet with those guests
Alerts management of any guest concerns that require further action
Works with Sales Representatives to ensure follow-up calls are made to guests
Keeps records of guest interactions and transactions, recording details of inquiries, complaints, and comments and resolution
Follows up with appropriate personnel to ensure guests concerns are resolved
Maintains daily guest satisfaction scores and makes copies to appropriate personnel
Participates and invites guests to attend our New Owner Events
Maintains high ethical standards in all actions
Maintains assigned workspace in an organized and clean manner
Maintains a professional appearance at all times
Performs other administrative duties, as assigned
To perform this jobe successfully, the chosen individual should possess:
A high school diploma or equivalent
A minimum of 1 year customer service experience
Ability to coordinate activities with other employees
Ability to read and comprehend instruction and information in the English language
Pleasant and polite demeanor with the ability to communicate professionally on the telephone, internet and in person, and use standard office equipment
Must have a valid driver’s license and have and maintain an acceptable, safe driving record
BECAUSE WE ARE AWESOME!
Longo Lexus is a proud member of the Penske Motor Group family of automotive dealerships. We take a different approach than others in the industry. We provide the best possible guest experience for the tens of thousands that we serve annually, whether they are purchasing a new vehicle, a pre-owned vehicle or having their vehicle serviced by one of our expert Technicians. Adapting to the ever changing needs of our guests and providing superior guest service is why Longo Lexus is the #1 Lexus Retailer in the Western Unites States since 1990 and has consistently won the prestigious Elite of Lexus Dealer Award since its inception in 1992.
We are looking for the best and brightest to join our team!
Are you eager, well-rounded, and ambitious?
Do you value exceptional guest service?
Are you ready for the new adventure in your career?
Then apply with us today!
We firmly believe in transparency with everything we do and we believe in being a TEAM, probably the top reasons that our average Team Member has been with Longo for more than 9 years.
NEED WE SAY MORE?... OK, WE WILL...
OUR TEAM MEMBERS ALSO ENJOY:
Training Opportunities through Penske College to help advance this position from a Job to a Career
Full Suite of Medical Benefits to include Health, Dental and Vision Insurance
401K with Company Match
Employee Referral Bonus Program
Company and Corporate Partner Discounts to companies like GE, Dell, Microsoft, Quicken and many others
Access to our Health & Wellness Program which includes our in-house Wellness Coach and more
STILL WANT TO KNOW A LITTLE MORE?