• Service Director

    Requisition ID
    2018-1359
    # of Openings
    1
    Location Name
    Longo Toyota of Prosper
    Location
    US-TX-Prosper
    Division
    Fixed Ops
  • Overview

    We are looking for a process-driven manager with a talent for maximizing their team's assets that can thrive in a demanding and fast-paced environment.  The Service Director is responsible for the efficient and profitable operation of the dealership's Service department and is accountable for the customer satisfaction indexes, staffing and overall coordination of the Service department.

     

    INITIAL INTERVIEW PROCESS

    We are excited to introduce a convenient initial VIDEO interview process.  Selected candidates will receive an invitation to participate via Spark Hire where you'll have the opportunity to present your best self; for more information and tips visit https://www.sparkhire.com/video-interviews/ace-one-way-video-interview

    Responsibilities

    Essential Duties include the following. Other duties and responsibilities may be assigned.

     

    • Forecasts goals and objectives for the Service department and strives to meet them.
    • Trains, motivates, counsels, and monitors the performance of all Service department staff.
    • Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas of improvement.
    • Determines annual staffing needs and succession planning for the Service department.
    • Establishes and implements departmental policies, goals, objectives, and procedures to reduce departmental inefficiencies. 
    • Analyzes departmental operations and storage layout and revises as needed for maximum effectiveness. 
    • Oversees the implementation of product marketing strategies including advertising campaigns and sales promotions. 
    • Assist Drive Manager in the overall management of Drive operations and staff support.
    • Support Parts Manager to ensure a balanced Parts inventory is maintained consistent with the Service and Parts department requirements 
    • Monitors the effective labor sales rate on a continuous basis.
    • Controls budgets for personnel and other expenses.
    • Determines and implements pricing parameters in each customer category that generate sufficient gross profit to produce a satisfactory profit while maintaining customer loyalty.
    • Ensures that the department staff deals with common inconveniences, concerns, and misunderstandings fairly and quickly. 
    • Handles guest concerns that demand management’s attention tactfully, promptly, and with genuine concern for the guest’s problems. 
    • Reviews flat rate flagging practices on a periodic basis.
    • Stays a breast on product changes, new products and warranties. 
    • Assures proper repair order flow to satisfy warranty/dealership/business office requirements.
    • Establishes and maintains relationships with manufacturer representatives.
    • Performs other administrative duties, as needed.
    • Maintain high ethical standards in all actions. 
    • Maintains a professional appearance at all times.

    Qualifications

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Individuals should possess:

    • Individual should possess a high school diploma or equivalent; a college degree or technical degree desired;
    • A minimum of eight (8) years of combined dealership service and parts experience with three (3) years management experience required;
    • Knowledge and experience with Gulf States Toyota Distribution (GST) with a successful track record supporting their dealer’s partnership is highly desired.
    • Knowledge of dealership warranty process and policies; automotive parts operations including purchasing, inventory control, and pricing and repairs; dealership financial statements; principles and processes for providing customer services; and mathematical principles (adding, subtracting, dividing, multiplying, and percentages) and application;
    • Ability to determining causes of operating errors and deciding what to do about it; interview, hire and develop employees; create and perform corrective actions and performance appraisals; coordinate activities with other employees and to oversee the work of subordinates; use good judgment in challenging situations; read and comprehend instructions and information in the English language; work well with the public; communicate in a professional manner on the phone, internet and in person; and use standard office equipment;
    • Must have a valid driver’s license and have and maintain an acceptable, safe driving record.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Physical Demands

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Individual will be required to:

    • Frequently required to stand; walk; sit; use hands to finger, handle, or feel; and talk or hear.
    • Occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl.

     

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    Why Penske Motor Group

    The #1 Toyota Dealer in the USA is now in Texas! 

     

    Penske Motor Group, PMG, owns and operates Toyota, Lexus and Mercedes-Benz automobile dealerships in Southern and Northern California, and now in Prosper, Texas. 

    Headquartered in El Monte, CA, PMG's flagship store, Longo Toyota, is the world's largest dealership and the #1 Toyota retailer in the U.S. since 1967 with a diverse workforce speaking over 40 languages and dialects. Longo Lexus serves as the #1 Lexus dealership in the Western U.S. since 1990 and Lexus of Stevens Creek, located in San Jose, CA is the #1 volume luxury retailer in Northern California. Mercedes-Benz of Marin, located in San Rafael, CA is a repeat recipient of the Best of the Best dealership award for excellence in sales, guest satisfaction, and service quality, presented only to the top 15% of dealers in the Mercedes-Benz retail network. 

    PMG’s mission is to deliver amazing guest experiences that create lifetime partnerships. 

    PMG employs over 1,200 team members across its locations in California and Texas. 

    Our team strives to be your automotive dealer of choice for sales, service, parts, and collision repair.  But we won’t stop there. Community partnerships are also very important to us. With our goal to make a difference in the cities we live and operate. 

    Longo Toyota of Prosper is a new 61,000 square foot state-of-the-art facility on a 15-acre site along US-380, just west of the Dallas North Tollway. 
     

    We are looking for the best and brightest to join our team!

    Are you eager, well-rounded, and ambitious?

    Do you value exceptional guest service?

    Are you ready for the new adventure in your career?

    Then apply with us today!

     

    RENDERING PROSPER

     

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