• Service Advisor

    Requisition ID
    2018-1384
    # of Openings
    1
    Location Name
    Mercedes-Benz of Marin
    Location
    US-CA-San Rafael
    Division
    Fixed Ops
  • Overview

    Mercedes-Benz of Marin is currently looking to hire experienced Automotive Service Advisors. We are looking for individuals with previous Dealership Service Advisor (ASM / Service Writer) experience. Previous Porsche, Mercedes-Benz, BMW, Volkswagen, and Audi experience is a MAJOR PLUS but NOT REQUIRED.  We are looking for EXPERIENCED, CAREER-MINDED individuals ONLY! We are offering top pay, a 5 day workweek and a comprehensive benefits package!

    We are in the business of providing exceptional service to our guests and providing top-quality service work.  Our Dealership has built a reputation on providing amazing service to the Bay Area community. Our guests appreciate the way we do business, and we know you will too. If you want to work for a successful organization where you can make a difference, then this is the place for you!  Previous Dealership Service Advisor experience is REQUIRED for this position!

    Responsibilities

    Primary responsibilities include, but are not limited to:

    • Promotes service sales through communication of information to guests on maintenance and repair needs that are identified during the service appointment process or required as a result of a warranty campaign
    • Manages the vehicle service repair process from the moment guest arrives at the drive, to when the vehicle is being repaired, until the vehicle is returned to the guest
    • Offers logical diagnostic services or repairs to satisfy guests concerns on their vehicles
    • Presents a service menu of recommended maintenance services to service guests
    • Promotes the sales of and provides estimates for labor, parts, and accessories
    • Provides a complete and accurate written cost estimate for labor and parts, provided by the technician
    • Properly, thoroughly, and legibly writes repair orders for all guest serviced
    • Carefully inspects every finished repair order for proper completion, pricing accuracy, and legibility
    • Maintain communication with guests regarding any changes in the estimate and/or promised time
    • Maintains communication with the Parts department and technical staff regarding job status and changes
    • Remains continuously posted on the shop’s workload to determine the kind of work the shop can quickly accommodate
    • Advises guests on the care of their vehicles and the value of maintaining their vehicles in accordance with manufacturers' specifications
    • Answers guest questions over the phone, Internet, and in person
    • Performs other specific administrative functions as directed by service management
    • Achieves the production and guest satisfaction objectives set by management
    • Maintains assigned workspace in an organized and clean manner
    • Maintains a professional appearance at all times
    • Maintains high ethical standards in all actions
    • Greet guests in a prompt and courteous manner.
    • Schedule service appointments and collect vehicle information.
    • Secure agreement from guests before repairs are done.
    • Clearly explain the requested service on the repair order.
    • Estimate the cost and time needed to do the repair.
    • Advise guests on the proper care for their vehicle and the importance of proper maintenance.
    • Communicate the need for additional service when needed, using a detailed explanation.
    • Handle guest concerns and maintain high CSI.
    • Check on the progress of the vehicle during servicing and contact the guests regarding changes to estimate or time table for repairs.

    Qualifications

    • Previous Dealership Automotive Service Advisor Experience
    • Integrity, A Positive Attitude And A Strong Work Ethic Required
    • Willing To Learn
    • Be A Team Player
    • Receptive To New Ideas
    • Knowledge of vehicle products and warranties; and mathematical principles (adding, subtracting, dividing, multiplying, and percentages) and their application;
    • Must have a valid driver’s license and maintain an acceptable and safe driving record

    Why Penske Motor Group

    Mercedes-Benz of Marin, part of Penske Motor Group, LLC, is taking a different approach to automotive sales.  We understand that the wants and needs of our guest are changing every day; and we are proud to be one of the few luxury auto dealers in the San Francisco Bay Area that remains family-owned and operated to this day.  Over the years, we've been happy to employ, serve, and be a part of the communities like San Francisco, Oakland, San Jose, Walnut Creek, Fairfield, and many more.  Adapting and providing superior guest service has made Mercedes-Benz of Marin the winner of the Mercedes-Benz best of the best award since 2012.   

     

    We are looking for the best and brightest to join our team!

     

    We firmly believe in transparency with everything we do, and we firmly believe in being a TEAM, our Learning & Development programs are geared to provide you with the proper introduction into the organization and our team of experts in every discipline will provide you the guidance needed to pave your success.

     

    When you join our team, you can expect:  

      • Training Opportunities through Penske College to help advance this position from a Job to a Career.
      • Competitive Signing Bonus. 
      • Relocation expenses possible.  
      • Commuter Benefit Program.
      • Generous paid time off including sick pay.  
      • Wellness and Gym Discounts & Reimbursements.
      • 401K with Company Match.
      • Tuition Reimbursement.
      • Employee Referral Bonus Program.
      • Full-Time Benefits Package (Medical, Dental, Vision, Life Insurance, etc.) .
      • Company and Corporate Partner Discounts to companies like GE, Dell, Microsoft, Quicken and many others.

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