• Guest Appointment Coordinator

    Requisition ID
    2018-1413
    # of Openings
    2
    Location Name
    Mercedes-Benz of Marin
    Location
    US-CA-San Rafael
    Division
    Fixed Ops
  • Overview

    At Mercedes-Benz of Marin, our Guest Appointment Coordinators are consistently delivering an exciting experience to all of our guests.  They are our front line team members and brand ambassadors of Mercedes-Benz.  They support our guests from the moment they book an appointment until their vehicle is returned cleaned and ready to hit the streets. 

    As a Guest Appointment Coordinator, you will be responsible for delivering “the best or nothing” service that our guests love about our dealership (Check out the amazing Yelp & Google Reviews).  You will work with an exciting team and meet great people. The position will be full-time with opportunities to grow into other positions that can lead you to a life-changing career. 

    Responsibilities

    • Be the brand ambassador of our team by meeting and greeting guests in our Service department
    • Deliver great service to our regular and new guests
    • Follow up with our guests to ensure we have exceeded our guests expectations
    • Promote sales by helping our guests book their appointments and helping them figure out the services they need to maintain their vehicles
    • Handles guests’ concerns promptly by working with other key stakeholders

    Qualifications

    • Solid guest experience
    • Knowledge of mathematical principles (adding, subtractions, dividing, multiplication) and application
    • Ability to communicate professionally and coordinate with other employees; read and comprehend instructions and information in English
    • Be comfortable on the phones and speaking with guests
    • Ability to use good judgement under challenging situations
    • Positive, enthusiastic, and passionate about the automotive industry and vehicles
    • Strong sense of team
    • Adaptable to change
    • Valid driver's license
    • Legal right to work in the United States

    Why Penske Motor Group

    Join a team that has been around for over 50 years and a brand that has been a leading luxury automotive brand since 1925. 

    • Full-time position with full-time benefits
    • Medical, Dental, Vision, & Life Insurance
    • 401K with company match
    • Tuition Reimbursement
    • Team Member Referral Program
    • Company and corporate discounts on GE, Microsoft, Dell, Verizon, etc.
    • Training opportunities

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed