• Service Advisor

    Requisition ID
    2018-1445
    # of Openings
    1
    Location Name
    Mercedes-Benz of Marin
    Location
    US-CA-San Rafael
    Division
    Fixed Ops
  • Overview

    Mercedes-Benz of Marin is currently looking to hire experienced Automotive Service Advisors. We are looking for individuals with previous Dealership Service Advisor (ASM / Service Writer) experience. Previous Porsche, Mercedes-Benz, BMW, Volkswagen, and Audi experience is a MAJOR PLUS but NOT REQUIRED.  We are looking for EXPERIENCED, CAREER-MINDED individuals ONLY! We are offering top pay, a 5 day workweek and a comprehensive benefits package!

    We are in the business of providing exceptional service to our guests and providing top-quality service work.  Our Dealership has built a reputation on providing amazing service to the Bay Area community. Our guests appreciate the way we do business, and we know you will too. If you want to work for a successful organization where you can make a difference, then this is the place for you!  Previous Dealership Service Advisor experience is REQUIRED for this position!

    Responsibilities

    Primary responsibilities include, but are not limited to:

    • Delivers on great guest satisifaction by communicating with our guests through every step of their repair.  
    • Promotes service sales through communication of information to guests on maintenance and repair needs provided by the technicians
    • Manages the vehicle service repair process from the moment guest arrives at the drive, to when the vehicle is being repaired, until the vehicle is returned to the guest
    • Maintains communication with all internal department and technical staff regarding job status and changes
    • Can accomodate to changing needs of the shop and team.  
    • Performs other specific administrative functions as directed by service management
    • Maintains high ethical standards in all actions
    • Advise guests on the proper care for their vehicle and the importance of proper maintenance.

    Qualifications

    • Previous Dealership Service Advisor Experience or positions in high guest service positons highly desired (i.e. high-end restaurants, hotels, etc.) 
    • Integrity, A Positive Attitude And A Strong Work Ethic Required
    • Willing To Learn
    • Be A Team Player
    • Receptive To New Ideas
    • Knowledge of vehicle products and warranties; and mathematical principles (adding, subtracting, dividing, multiplying, and percentages) and their application;
    • Must have a valid driver’s license and maintain an acceptable and safe driving record

    Why Penske Motor Group

    Mercedes-Benz of Marin, part of Penske Motor Group, LLC, is taking a different approach to automotive sales.  We understand that the wants and needs of our guest are changing every day; and we are proud to be one of the few luxury auto dealers in the San Francisco Bay Area that remains family-owned and operated to this day.  Over the years, we've been happy to employ, serve, and be a part of the communities like San Francisco, Oakland, San Jose, Walnut Creek, Fairfield, and many more.  Adapting and providing superior guest service has made Mercedes-Benz of Marin the winner of the Mercedes-Benz best of the best award since 2012.   

     

    We are looking for the best and brightest to join our team!

     

    We firmly believe in transparency with everything we do, and we firmly believe in being a TEAM, our Learning & Development programs are geared to provide you with the proper introduction into the organization and our team of experts in every discipline will provide you the guidance needed to pave your success.

     

    When you join our team, you can expect:  

      • Training Opportunities through Penske College to help advance this position from a Job to a Career.
      • Competitive Signing Bonus. 
      • Relocation expenses possible.  
      • Commuter Benefit Program.
      • Generous paid time off including sick pay.  
      • Wellness and Gym Discounts & Reimbursements.
      • 401K with Company Match.
      • Tuition Reimbursement.
      • Employee Referral Bonus Program.
      • Full-Time Benefits Package (Medical, Dental, Vision, Life Insurance, etc.) .
      • Company and Corporate Partner Discounts to companies like GE, Dell, Microsoft, Quicken and many others.
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