• BDC Agent

    Requisition ID
    # of Openings
    Location Name
    Longo Toyota
    US-CA-El Monte
  • Overview

    We are looking for a BDC agent, bilingual preferred; that can thrive in a fast pace environment who is great on the telephone. This is a full time position. The main priorities of the BDC agent are to receive incoming phone calls and to make outbound calls producing scheduled appointments for the sales team.



    We are excited to introduce a convenient initial VIDEO interview process.  Selected candidates will receive an invitation to participate via Spark Hire where you'll have the opportunity to present your best self; for more information and tips visit https://www.sparkhire.com/video-interviews/ace-one-way-video-interview


    The BDC agent must be able to do the following on a day-to-day basis:

    • Assist guests who are inquiring about vehicles over the phone
    • Follow-up with guests by phone, email, and text who previously visited the dealership
    • Provide guests with information on vehicle pricing (MSRP), packages, and availability
    • Introduces guests to sales when arriving for an appointment
    • Maintain daily activity records and reports
    • Stay up to date with new products, features, accessories, etc., and their benefits to guests
    • Maintain and achieve the sales and guest satisfaction objectives set by management
    • Perform other administrative duties as assigned by management
    • Maintain high ethical standards in all actions
    • Maintain professional appearance at all times
    • Be prompt to work and when returning from breaks


    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and individual should possess:  

    • Bilingual preferred
    • A high school diploma or equivalent, college preferred
    • A minimum of one (1) year sales experience, preferably in the automotive industry or call center enviornments
    • Knowledge of vehicle leasing principles; basic mathematical concepts
    • Ability to coordinate activities with other employees (team player)
    • Learn and understand the federal, state, and local laws which govern retail auto sales
    • Ability to communicate in a professional manner on the phone, internet and in person
    • Must be fingerprinted and have a valid sales and driver’s license and maintain an acceptable and safe driving record
    • Must be able to sit for long periods of time
    • Must have excellent phone etiquette
    • Full command of the English language;


    Why Penske Motor Group


    Longo Toyota is a proud member of the Penske Motor Group family of automotive dealerships.  We take a different approach than others in the industry.  We provide the best possible guest experience for the tens of thousands that we serve annually, whether they are purchasing a new vehicle, a pre-owned vehicle or having their vehicle serviced by one of our expert Technicians.  Adapting to the ever changing needs of our guests and providing superior guest service is why Longo Toyota is the world's largest dealership and #1 since 1967.

    We are looking for the best and brightest to join our team!

    Are you eager, well-rounded, and ambitious? 

    Do you value exceptional guest service? 

    Are you ready for the new adventure in your career? 

    Then apply with us today!

    We firmly believe in transparency with everything we do and we believe in being a TEAM, which are probably the top reasons that our average Team Member has been with Longo for more than 9 years.  



    • Free Employee Parking
    • Training Opportunities through Penske College to help advance this position from a Job to a Career
    • Full Suite of Medical Benefits to include Health, Dental and Vision Insurance
    • 401K with Company Match
    • Tuition Reimbursement
    • Employee Referral Bonus Program
    • Company and Corporate Partner Discounts to companies like GE, Dell, Microsoft, Quicken and many others
    • Access to our Health & Wellness Program which includes our in-house Wellness Coach and more




    Longo Toyota Best in Town Winner 

    Welcome to Longo Toyota

    Longo 500 - Blast from the Past

    Want to know what it’s like to work here?  Check us out on Glassdoor.com! 

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