• Sales and Operations Administrator

    Requisition ID
    # of Openings
    Location Name
    Lexus of Stevens Creek
    US-CA-San Jose
  • Overview





    We’re looking for the best and brightest to become part of our winning team!  If you have experience in any industry or organization that focuses on providing a superior guest experience, then we encourage you apply today.


    Summary: The Sales and Operations Administrator role is responsible for answering and routing incoming calls, takes accurate messages, and provides basic information to guests. They are the dealership's front-line contact with the public. They are also responsible for providing high-level administrative support on a daily basis to the dealership.


    Essential Duties include the following. Other duties and responsibilities may be assigned.


    • Answers, transfers, and provides information to incoming calls.
    • Directs telephone calls to the appropriate parties, as necessary.
    • Communicates with callers in a professional, friendly, and efficient manner.
    • Keeps track of service/sales/management personnel that check in/out of the premises in order to handle phone calls properly.
    • Notifies appropriate parties when guest are waiting.
    • Greets guests entering dealership.
    • Ensure coffee and cold refreshments are replenished and stocked.
    • Maintains inventory of office supplies, business cards, letterhead/envelopes.
    • Coordinate meetings, company luncheons, and special projects.
    • Opens, sorts, and distributes incoming correspondence, including faxes and email.
    • Assists in handling and resolving guest grievances.
    • Coordinates travel plans for dealership personnel.
    • Assists in the preparation of documents, presentations and reports.
    • Coordinates Sales personnel schedules as set forth by Management Team.
    • Prepare training room and books for Business Review Meetings.
    • Add all new hires to appropriate sites/logins.
    • Create new hire badges
    • Maintenance of dealership gas card.
    • Monitor Sales license board for expirations.
    • Maintains office equipment replenished.
    • Edit and publish dealership newsletter on a monthly basis.
    • Manage balloon/helium inventory and restock as necessary.
    • Order and maintain “We Get It” bags for the Sales Team.
    • Run ELead and CarWars reports and communicate any deficiencies to General Manager and Sales Director.
    • Process hand tags during Sales events.
    • Maintain guest satisfaction scores when Guest Relations Associates is unavailable.
    • Performs other administrative duties, as assigned.


    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The individual should possess:

    • A high school diploma or equivalent;
    • A minimum of one (1) year customer service experience and experience using multiple phone lines preferred;
    • Ability to coordinate activities with other employees; read and comprehend instructions and information in the English language; work well with the public; communicate in a professional manner on the phone, internet and in person; and use standard office equipment.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Physical Demands

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Individual will be required to:

    • Sit for long periods at a time.
    • Use hands and fingers in repetitive motions, daily.

    Why Penske Motor Group


    • Competitive wages
    • Full Time position available.
    • Training Opportunities through Penske College to help advance this position from a Job to a Career.
    • Full Suite of Medical Benefits to include Health, Dental and Vision Insurance  
    • 401K with Company Match
    • Tuition Reimbursement
    • Employee Referral Bonus Program
    • Company and Corporate Partner Discounts to companies like GE, Dell, Microsoft, Quicken and many others.
    • Access to our Health & Wellness Program, Wellness Coach and more. 



    Want to know what it’s like to work here?  Check us out on Glassdoor.com! http://www.glassdoor.com/Overview/Working-at-Penske-Motor-Group-EI_IE510101.11,29.htm


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