• Service Parts Specialist

    Requisition ID
    # of Openings
    Location Name
    Lexus of Stevens Creek
    US-CA-San Jose
  • Overview

    We’re looking for the best and brightest to become part of our winning team! 


    Summary: The Service Parts Specialist is responsible for upselling and providing the service/body shop technicians with parts.






    Essential Duties include the following. Other duties and responsibilities may be assigned.


    • Assists technicians in selecting required parts, suggesting companion requirements, and ensuring technician is exposed to the full product line.
    • Assist technicians/ASM in determining replacement parts required, according to inspections of old parts, guests requests, or guest descriptions of malfunctions.
    • Updates and upsells technician on new products.
    • Accurately prices parts and accessories using the proper pricing source and transfers the information to the proper document and computer system.
    • Answers phone calls, internet requests and provides part and price information as requested.
    • Notifies management of out-of-stock parts or shop materials that need immediate attention.
    • Requests special order parts solicited by guest/technician/ASM/Estimator and notifies when they have arrived.
    • Pulls needed parts from stock and follows-up on back ordered parts.
    • Pulls and delivers parts to technicians when necessary.
    • Locates out-of-stock parts from outside sources and submits an emergency order, if necessary.
    • Achieves monthly sales and forecasted goals.
    • Maintains records of all repairs orders, invoice, insurance estimates, and special order parts.
    • Maintains special orders so there are none over 30 days old or any with insufficient on hand quantities.
    • Keeps current on new products and/or updates and keeps technicians/ASM/Estimators informed.
    • Keeps counter areas clean and uncluttered.
    • Assist in all other areas of the parts department, as needed.
    • Completes Toyota classes and online tests to maintain certification status.
    • Performs other specific administrative functions as directed by management.
    • Maintains high ethical standards in all actions.



    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The individual should possess:

    • A high school diploma or equivalent;
    • At least one (1) year of automotive parts experience, preferably in an automotive dealership;
    • Knowledge of automotive parts; and mathematical principles (adding, subtracting, dividing, multiplying, and percentages) and application;
    • Ability to pay attention to detail; follow-up with internal and external guests; read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; read and comprehends instructions and information in the English language; work well with the public; communicate in a professional manner on the phone, Internet and in person; and use standard office equipment.
    • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Physical Demands

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Individual will be required to:

    • Stand for long periods at a time.
    • Frequently bend, stretch, twist, or reach with their body, arms, and/or legs; stoop, kneel, crouch, or crawl and talk or hear.
    • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Why Penske Motor Group


    • Competitive wages
    • Full Time position available.
    • Training Opportunities through Penske College to help advance this position from a Job to a Career.
    • Full Suite of Medical Benefits to include Health, Dental and Vision Insurance  
    • 401K with Company Match
    • Tuition Reimbursement
    • Employee Referral Bonus Program
    • Company and Corporate Partner Discounts to companies like GE, Dell, Microsoft, Quicken and many others.
    • Access to our Health & Wellness Program, Wellness Coach and more. 



    Want to know what it’s like to work here?  Check us out on Glassdoor.com! http://www.glassdoor.com/Overview/Working-at-Penske-Motor-Group-EI_IE510101.11,29.htm


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